Our visit to Audi was pleasant because Jordan Egan was friendly, patient and helpful. He took the time to go over the service that was conducted on my Q5 and answered any questions we had. We appreciate good customer service. Thank you
Kept informed throughout my service visit.
Tony, my service advisor at Audi of Tucson, is the BEST service advisor I have ever had in my 53 years of owning vehicles. Tony is professional, knowledgeable, courteous and Honest.
Since my buddy Jill retired, I was concerned that I didn’t have somebody that I could trust and Chapman has brought me Jason to carry me through to the end. Now this is it as important to me as my financial advisors and so we have begun developing good trust and I’ll heed his advice and recommendations Thanx
First time car buyer besides once having a co-signer, beside the point, my experience with Audi Tucson and Chapman company was impeccable, enjoyable. The salesman, Cesar Gonzalez, was excellent, did not pressure me, answered my questions, he was polite and helped me through the process and was not out to just sell me a car. I had a great time and will speak highly of Audi Tucson for their customer service and patience. Thank you.
Very professional and courteous staff from Dan our service advisor to Gio n crew.
One of the highlights of bringing my allroad to Chapman is to work with Dan Paris-always well informed and helpful to streamline the work.
If you are looking for an Audi in Arizona, go no further. This is the place. Cesar Gonzalez provided the smoothest transaction one could ask for. Very little up and back. Even drove the car to me at my house in Scottsdale and picked up my other Audi. Guy was really a breath of fresh air after Gilbert Audi tried the old bait and switch on me. Tucson is totally professional and really appreciates their customers. By far and away, the number one dealer in Arizona! Cesar Gonzalez's middle name is 'customer service'. He was a total man of his word every step of the way.
Great Service every time! But you're REQUIRING me to put my name and email and I have no idea where this is going. Your ONLINE etiquette is too demanding for me. This will be my last review ever. And please get someone (maybe an adult) to handle reviews who understands that everything I do isn't anyone else's business. I don't do FB for a reason.
Absolutely the best dealership service I’ve seen in my lifetime. From the moment you drop your car off to the finished product, timely updates and a very nice waiting area. Hats off to Tony and all the Audi crew for exceptional servive
My wife said this was the best service experience we have ever had at a dealership. My wife is always right!
Work done quickly and as promised with extra car wash provided.
absolutely professional ,responsive, and courteous
It was time for the A8L's 55,000 mile check-up. We've been taking it there for a couple years now. The staff is always friendly, prompt and courteous. Our car was ready when promised, and the 20% off coupon that came by email was greatly appreciated. Only one negative to report - Morgan, our service rep has moved on. It was wonderful working with him, but I'm confident that he'll be replaced by someone equally friendly and competent.
My battery was on its last legs. The problem was diagnosed quickly, and the battery was replaced shortly thereafter. Dan Paris, my service advisor, was professional and very helpful in explaining the details of the problem and replacement. I will continue to use AUDI Tucson to service my 2012 Audi TT.
SALES PERSON WAS ATTENTIVE TO MY NEEDS. VERY KNOWLEDGEABLE OF THE INNER WORKING OF ALL CONTROL ON CAR. COURTEOUS WITH MANY NOTEWORTHY SERVICE QUALITIES.
Great service and continued communication throughout the time our vehicle was there. They kept us in the loop of all repairs. They worked closely with our warranty company and made sure all repairs were done correctly. We couldn’t be happier with the customer service here. Thank you Morgan, Stacy, Tony and Chris for a great job!
Excellent service team, professional, helpful, efficient
As usual, the service was the best. Nine Audis and two Porsches speaks very highly of my loyalty to our Tucson dealership. Dan, Mike, "EG", Eddie and all the rest of our Porsche/Audi "family" are the best we've ever had the pleasure of dealing with.
Had two recalls completed as well as a faulty fuel flap worked on. As usual, Dan Parish took great care of us.
Morgan checked me in and immediately established a great relationship with me. My car was in and out within the time promised and returned to me much cleaner than when I dropped it off. I appreciate the personal attention.
Dan Paris always provides outstanding customer service. He is interested in your vehicles issue and remembers its status. Thanks to Audi for having a great employee.
Had a flat tire, purchased tire, actually 4 of them, in February. Drove into service lane unannounced on a Saturday to drop car and get replacement tire. Dealt with Stacy. She was quick and efficient...but that is not the story. She said I ordered the tire, it will be in on Monday and I will text you to let you know it arrived. She did text me Monday and said the tire arrived but the wrong tire. She indicated she reordered the correct tire would arrive Tuesday and she would text me when it arrived...AND she did. Then also said tire is being changed now and she will text me when it was done and the car was ready...AND SHE DID. All this woman (Stacy) did was what she said she would and I never had to follow up. That is so rare in today's world of service I was just blown away...as you can tell since I am taking the time to write about it. Thank you Stacy....I told this story several times at work with the emphasis on how important follow up is.
Dan Paris and his co-workers did a fine job on my car's stubborn issues.
Morgan McLeod was great in many ways. The best service Consultant I have ever dealt with and a nice guy . What more could I ask.
Courtesy has always the forefront upon arrival.
Dan Paris is a great service advisor!! My car is always ready when promised, with first rate service provided, and returned to me much cleaner than when I bring it in!
I've been coming to Audi of Tucson since 2011 and I continue to be impressed by the service I receive from Dan Parish. Caesar was also my service agent for a little while before he transitioned to sales. I know I was in good hands with them both and they made me feel like a part of the family. I also have to acknowledge the team that does the labor. They give a lot to make I'm safe on the road and to extend the life of my 2009 Audi. Thank you team!
My maintenance appointment was handled with great service by service advisor Morgan McLeod and others on the Chapman team. I was greeted as soon as I pulled up for my 7:30 am appointment and was out of there with a nice Audi loaner vehicle in about 20 minutes. Morgan covered exactly what was going to be done (including 2 factory recall items) and all with the exception of an air filter was covered by my maintenance contract. He assured me it would all be done by the end of the day and sure enough they called about 1:30 pm to tell me it was ready. It was returned to me fully washed an once again the service advisor covered each item completed. Thanks Chapman Audi for a great job!
Morgan was extremely helpful.
The knowledge of those guys is I believe best of Tucson. Thanks Chapman.
Stacy is great as an advisor. Always helpful and courteous.
Our Audi A6 needed parts replaced due to a recall. Audi service made sure to follow-up with us, they scheduled our appointment once the parts were received and provided a loaner because several parts needed to be replaced so they would need our car most of the day. Thank you for making our appointment go so smoothly and getting my car up-to-speed!
Stacey once again demonstrated her excellent Customer Service skills in working my service appointment. Such a pleasure to work with!
Morgan was the best, very personable and reliable. A loaner car was provided and they met every need and expectation.
Brought my 2018 Audi in for a recall appointment and Dan my service advisor noticed that it also needed the 10,000 mile service even though the computer in the vehicle did not indicate that... they did both in about 2 hours. Snacks were not up to the usual Audi standards and drinks in the refrigerator were warm and not restocked...
While dropping the car off for service the services advisor let me know of some recalls and scheduled them in as well. Received a loner and was promptly done the same day.
I really enjoyed the whole experience. Mr Stephan Michallet is wonderful person, making the whole purchase experience very pleasant. The whole team including the financing was very professional. Will certainly recommend AUDI Chapman,Tucson.
Had as always a great experience. They do a great job in communicating my cars needs. Staff is great and always courteous .
Once again had a very positive experience with Audi Tucson, nice to work with experience service Reps.
The Service Department at Chapman Audi Tucson proves outstanding service. Tony Medeiros is an excellent service advisor. He provides clear communications and timely updates on the status of my vehicle. I have owned a lot of vehicles and Chapman Audi Tucson provides the best service I have experienced thanks to Tony and his dedication to provide excellent customer service.
The staff and facilities were fantastic. I have an issue with my ACC and 360 view that was not fixed/corrected. I’m waiting on a call back from the service department regarding the issues.
I worked with a fantastic sales associate, Fred Fox, for three days to come up with a vehicle that suited my needs and driving desire. He was very patient and knowledgeable which made the search a whole lot less stressful for me. The paperwork process took minimal time to complete once the decision was made on the right vehicle. I liked the no pressure sales approach and not having to go back and forth with a supervisor on vehicle cost. Robb, in the Financial office, made completion of the paperwork process very simple which was much appreciated. Will definitely visit Audi of Tucson when the time comes for purchasing another vehicle.
Service and repair were completed to my full satisfaction. My service adviser, Dan Paris, as always, explained the needed service and, working with the technician, ensured that it was completed as requested. I always take my two Audi vehicles to Chapman for service and have never been disappointed. Dan Paris is an outstanding service adviser.
Easy and precise service, thank you
My service experience at Audi Tucson was first rate from the greeting at the service drive to the delivery of my washed car, which had new front brakes installed. In addition the loaner car provided was a new Audi A5 Sportback. My car was ready ahead of schedule. All personnel were professional, informative, and friendly. Great job Audi Tucson!
As always, Dan Paris provides the exceptional in caring for the customer. I have never been disappointed.
Dan is my service rep. He is always very nice. I am always provided a quote when I drop my car off. I am greeted with a smile and offered help and or a drink. My car is always completed on time and within the quote I was provided at drop off. The car is cleaned better than if I took it to a professional car wash with a water bottle in it for me. I couldn't ask for better service.
Patrick was knowledgeable and helpful! Went out of his way to assist And surprise my wife with putting a bow on the car and staging the car inside! Nicely done! I think he’s your next VP!!!
Appointment set up and check in process efficient: excellent service: check out was efficient as well!! Top notch!!
I had a battery replaced on my A 4. The service person was most courteous and helpful. The job was completed quickly, as promised. My only reservation was the price. From my research I paid top dollar for the convenience of using the delearship, and a good espresso. I am not sure it makes sense for dealers to price services this way. This caused me to replace tires at a substantial saving elsewhere rather than the dealer, although I did not get the espresso.
This service department is just the top for delivering care and courtesy and the best in service. We have been coming here for over a year and can't remember when we have had such attentive service. The whole staff is 5 star.
Everything was perfect and very fast.
They are always so helpful and explain everything that will be done to the car.
I recently had a variety of repairs performed some of which required some uncommon parts. Audi Tucson worked with me to obtain everything needed and complete all the requested repairs. My car is like new again.
I can't say enough of the excellent customer service here at Audi. I appreciate the hard work Patrick Yonas and Carmina Garcia did to make this deal happen and make me drive away happy once again. Thank you all once again.
Service done well, car clean when returned, nice loaner car.
As always Dan Paris goes out of his way to make us feel welcome. During our service appointment keeping us informed of any issues that are detected and what needs to be done. All of the staff goes out of there way to make us feel apart of the Audi experience. Ing.
I thought Stacey was very professional, on time, ready with my car when she said it would be and all was done as promised.
I've been bring my car in since 2011 and feel I'm a part of the Audi family. Most people I know feel the drive from where I live to too far for maintenance but I disagree. Other than it being the closes Audi dealership and service provider, the team takes your car personal. My recent visit involved a error code mystery but Dan and Mike were determined to figure it out. They were very successful although it was a mechanic's nightmare. As the customer, I was kept abreast through the entire process. At Audi of Tucson they not only know their cars, they know their customers. Don't worry, they have snacks too.
I want to say that the Service dept, but more importantly, my service advisor, Dan Paris, is always professional and responsible with all my service needs. I have two Audis and he is on top of any needs and stays communicated with me advising me of progress on the services provided. Thank you SO much for keeping me happy and my cars moving!
My wife was in the market for a very specific A4 configuration, one reminiscent of a car she drove years ago and one that was virtually impossible to find in the US and that was confirmed not to exist within 1500 miles of the NYC area. Having spoken with every Audi dealer within a day's drive of NYC, I was assured that what she was looking for simply couldn't be obtained. Audi Tucson came up in a search that was just a lark, but since we expected to be in the state, I contacted the dealership. Michelle Schenck fielded the inquiry. While I thought she was polite, professional and extremely nice, I thought her energy and optimism wouldn't be enough to overcome the lack of inventory for a Premium Plus A4 in Moonlight Blue metallic with a Nougat Brown interior, Burl Walnut wood inlays and a Nav/Telematics package. We'd been pursuing this search for about 3 months in anticipation of a lease expiration and knew that a compromise was virtually guaranteed, never a good feeling for such a large purchase. After a several exchanges and a few cars that were in the right ballpark, but missing something important, Michelle somehow managed to locate EXACTLY what my wife was looking for without a single compromise. Truly miraculous. She went well beyond the normal call of duty to make this happen and we can't be more satisfied with the outcome in terms of the purchasing experience and the level of effort she expended on our behalf. She delivered the goods and did so in a remarkably short period of time. Whenever I'm next in the market for a new vehicle, Michelle will be my first telephone call and I'd recommend her to any and all interested in finding the perfect fit in an Audi.
Nothing but great service and employees always willing to help! The employees at Tucson Audi made the experience well worth it
Took my vehicle in for a faulty oxygen sensor. Tony Medeiros was my service advisor. He had everything arranged for me when I dropped off my vehicle. It turned out they needed to also replace the converter. Tony kept me advised since they had to order the part. Tony made sure they did everything they committed to prior to me picking up my vehicle. I couldn't ask for better treatment and communications from Tony.
I had previously had such a bad experience that I have been paying for service elsewhere instead of using my Audi Care. I thought I would give them another try for my 35000 mile service. I'm glad I did. From the minute I called I was treated so much better. Previously I was told I couldn't get a loaner because i had bought my car in Chandler, so I was required to wait 4 hours when I was told 2 max. This time I was offered a loaner right away. I was pleasantly surprised. when I showed up for my appointment, I had Morgan for my service advisor. He was friendly and very personal, made me feel like a valued customer. He made the interaction real, not just transactional. The service was completed much faster then expected and I was kept in the loop the entire time. Morgan is great and I will definitely be back for future service.
I always feel so welcome at Chapman Audi. Never pressured. Always informed and always what I want and need. Thank you
I recently came in to address the issue of recall on my airbags. Dan Paris, our service agent for years took good care of us and got the job done. Always a pleasure to visit. Everyone is Pleasant. Thank you very much.
Dan Paris is an excellent service advisor. He is courteous and had excellent follow up. My car was serviced in a timely manner, work was most satisfactory and the car was washed and vacuumed for pick up. This is my first Audi and I would definitely recommend this service department. Tom Green
Easy and fast
I had a great experience. Morgan McLeod is your best Service Consultant. He is kind, caring and patient. It is people like Morgan who make the servicing of our cars a good experience. He walked over many times telling me how long it would be; he has a caring personality. Thank you Morgan. A special shout out to Brandon, the guy who greets you when you drive in. He is an amazing young man, always smiling, ready to help and even remembers you. How good is that for your image? I will never buy any other make of car ... Audi will always be my choice of SUV's. Thanks Audi, thanks Morgan and thanks Brandon.
Had a repair to MMI that needed a replacement part. Was given loaner over weekend until part arrived. Great replacement vehicle and service was completed as scheduled. Friendly, knowledgeable staff.
Our Service Adviser Dan Paris was great as always.
Great! Great customer care, quick response terrific service
The experience was just fantastic! Friendly environment, felt welcomed and superior attention.
Had a problem. Arrived without an appointment and was taken care of right away. Just great to work with.
Very please with the service. Morgan was outstanding!
Everything was great, staff was polite and professional. As always, Audi always impress me.
I have been dealing with Dan and Chapman for over 15 years and would not go any where else for service on my Audi! I have owned 5 Audi's and been extremely pleased with their performance and the service from Chapman. Most highly recommend! Taking care of luxury and expensive cars is important and a good dealership for back-up is essential. I drive across town to obtain service from Chapman and will continue to do so! Could not be more pleased! No one else is allowed to touch my Audi! Gay Russell
I've had my Q5 serviced at numerous Audi dealers around the west and these guys are the best. Very prompt response to questions and they explained what needed to be done in a timely manner. When i had problems signing up for an appointment on-line, they were very helpful when I called and got me the appointment time I needed. No problems getting a loaner.
Great service as usual, Chis, Dan and Tony on the ball, always great service with a smile!
The only thing keeping this from a 5 is that the parts department did not have the parts on hand to complete my 35,000 mile service. But the loaner car Dan Paris gave us was great so there was that. Let's call it a 4.5 out of 5 service.
Morgan Macleod and his colleagues were professional, courteous, helpful, and prompt.
I recently had my '16 A4 into the Tucson service department for a recall remedy and to check my brakes. Tony assisted me. My car was taken on time, I was provided good feedback, and the car was delivered back to me on time. All staff were polite and helpful.
Audi has an exceptional product and offers exceptional service.
I had another very satisfactory service and repair experience at Chapman with my Audi A8. I'd like to recognize again Dan Paris who is an excellent service adviser; very knowledgeable and professional. Dan makes all my service appointments and needs pleasant and convenient.
My car was thoroughly inspected and problem areas addressed. This format is the norm for service visits.
Dan as always is great to work with!
Absolute horrific experience at Audi of Tucson, service manager zero to no knowledge of what's going on what a schmuck , the parts department was absolutely disgusting to engage with a representative that was pouting, with this pompous ass attitude with absolutely not a sense at all of what's going on , what a horrific experience will never come back may consider never buying another Audi. What a shame.... Yours Truly A8 4.2L Master Mechanic. Absolutely disgusted
service completed - nothing unexpected
Brought my car in for front alignment and a regular maintenance. Morgan was on top of things. Great to deal with. 5 stars.
Excellent service, courteous and excellent service advisor and service employees. Great car, great dealership
As always, Dan Paris was/is an impressive representative serving my needs as well as the dealer's. Whether repair needs or factory recalls, it has been a pleasure.
Anthony did a superb job and was so impressed that the Service Technician did such a thorough job checking out my car!
Always there when you need help with your car. Never said in a week or so,no always ‘when can you bring your car.
I had a strange year and didn't get my avant in on schedule. Even though they were busy, they fit me in last minute. My car has been coming here for the past 11 years. Thank you!