Audi Tucson Reviews

Tony and the staff were very helpful courteous and professional during my visit.... made sure to let me know the status as work progressed...

Audi service is the best! They are super-caring and very professional! I have owned an Audi since 2016 and besides the car being gorgeous and fantastic, the service department equals that! They have really taken good care of me and my car ??

Great service advisor who listens to concerns and requests, great personality.

Jordan did a great job handling all aspects of my service appointment. Kept me informed on progress during the day and was professional.

I live in Houston and my 24 month old Q5 had a dead battery. The service advisor was amazing!! The communication was impeccable and he was so helpful in getting me back on the road and headed back to Houston! I wish you were my local dealership and he could continue to be my service rep. I’m preparing to trade in my Q5 and again, I wish you were my local dealership because I’m confident in your culture and that I’d be treated great during the process!! Thank you for all your help!!

Another great service experience. And, btw, Tony is amazing.....very professional and friendly.

Jordan is a great person to work with, takes time to explain your car issues. He is also very polite and professional .

Service was prompt and completed in a timely manner. Jordan kept me apprised the entire time I was in the waiting area.

Jordan Egan is the consummate service representative. He's professional, knowledgeable, and courteous and a pleasure with whom to do business.

First time that I used Dylan as a service advisor for my A8 and Q7 service after always using Dan Paris for 15 years! Dylan was extremely easy to work with and very knowledgeable. A great new addition to the Chapman service team!

Rob was our salesman and he was very knowledgeable, professional, and easy to talk to. At no time did we feel pressured as we went through the test drive and then price negotiation. We were very impressed with him.

My service advisor Dylan A. went above and beyond on making sure my repairs were done quickly as possible and he kept me updated on the progress! A+!

Excellent customer service--- Robert Goodrich, my service manager, consistently provides outstanding support throughout our visits to the Audi Service Center.

Jordan Egan (Audi Service Advisor) provided me with exceptional customer service during my annual Q3 maintenance servicing. He is friendly, professional, and extremely thorough when it comes to identifying necessary services. Jordan's communication skills are outstanding, as well. Audi Tucson is lucky to have him on their team.

Thanks to Jordon who was my Service advisor. He is very professional, knowledgeable and courteous. He answered all my questions and a pleasure to do business with. Also thanks to the all the staff for a pleasant experience.

I have a been a Tucson Audi customer for about 6 years and I have to tell you that I am always impressed with your service department. I have been there twice with my 2016 TT in the last couple of weeks (45,000 mile maintenance and today a problem with a loose pad). Robert Goodrich has been my advisor and he does a great job. Always polite and attentive. Today I made use of the Lyft rides service you offer and it worked out great as I was able to go to my gym while the problem was being fixed and back with Robert arranging the rides both ways. Today for the 1st time was the added bonus of the technician actually sending me a video of his inspection of the undercarriage of my vehicle including the tires and the brake pads. I have to admit that is pretty cool!

Jordan is an excellent service rep. He’s always friendly and informative, and he’s accommodating with customers. I highly recommend him.

Working with Jordan Egan has been outstanding. Jordan was there for me and explained all the work done on my car. He was a pleasure to work with and I am very happy with my service.

Expertedly handled by Dylan. Very competent and reliable. Brought ApplePlay back to Life. Very satisfied. Thanks, Dylan!

I really appreciate Jordan's attention to detail and thoughtfulness during my 10,000 mile service, Jordan was able to save me some money on future services by offering Audi Care and pointing out the substantial savings I will have come the 20,000 and 30,000 mile service intervals.

Jason and tech team sought out and repaired an elusive engine problem. My sincere thanks for their expertise and persistence.

Terrific salesman. Great service and follow-up. Returns calls quickly. Greatly helpful and setup and negotiations

Prompt, friendly service and very comfortable waiting area. Car was cleaned inside and out as an extra perk.

my new service guy Jordon did an outstanding job! Was not happy that Dan my service rep for the past 12 years was not there anymore

Robert was professional, friendly and very helpful in helping me understand the issues with my car.

As promised on time with no unresolved issues

I can't say enough good things about Jordan in your service department. He's thorough, careful, on top of his clients problems and issues. Goes above and beyond. A gem.

Tony and all the Audi MX team did they're usual sterling job from check-in to departure. Everyone was very friendly, professional, and communicative. Definitely use Tucson Audi Service Dept again.

Dylan was professional and helpful during my recent service. My only comment is that, in all, it took almost two and a half house to determine I could use new tires and replace them. That’s too long.

The actual buying experience was fine and Jaime did a very good job. However two things really grabbed my attention, both unpleasant surprises. 1) The rear view mirror is just that, a mirror. It cannot be programmed to open our garage doors or the gate at the end of our street. I have bought 4 new and 1 Certified used vehicles in the last 10 years. The only one that didn't have a programable mirror was the 2021 Audi. I don't feel like this is a place where Audi should be cutting corners to lower their cost (obviously not their selling price) because there are numerous bells and whistles explained in the owner's manual, any one of which if eliminated would more than cover the cost of a mirror that has been standard equipment on even lower and medium priced cars for years. The first thing I had to do after getting the car home was to dig out our clip-on door openers and go buy new batteries for them since they hadn't been used in over 10 years. Not what I ever thought I would have to do to simply get in my garage with a 2021 Audi. 2) The car came without floor mats. This is stunning. I can honestly say that in decades of buying new cars of many makes and models, I have never had one delivered without floor mats. Is Audi either in such dire financial straits that eliminating floor mats is how they hope to right the ship or are they so focused on squeezing the last dime of profit out of every vehicle that someone in Accounting convinced management that deleting floor mats will really help the bottom line ? What's next... one windshield wiper ? Front and rear bench seats? No spare ? Will Audi unveil their "taxi cab" model next year? Audi competes primarily with Benz, Lexus, and BMW. Do any of them think it's good business to eliminate floor mats on new vehicles ? If I spend $41,000+ on a car, is it too much to ask that I not have to hit O'Reilly Automotive on the way home for floor mats so I don't dirty up the new carpeting ? It would seem that in these two instances, Audi is looking over Kia's shoulder for new ideas to demean their image. I really am embarrassed over these issues and I haven't decided what I'll say when friends hit me with the obvious question, "How do you like your new Audi?" These may be small in Audi's eyes but they are astounding to me. You invited me to give you a review and these two items haven't cancelled the pleasure of getting a new car but they definitely have made me rethink Audi's standing in the automotive world and not in an impressive way.

This is my second purchase of a new car from Chapman Audi Tucson. I continue to be impressed with everyone at the dealership. This includes sales, finance and service. The dealership is a long drive from my residence in Oracle Az but their treatment makes the trip well worth while.

Jordan does a thorough and thoughtful job. He makes it very easy to bring my cars in for servicing.

My service was handled in a very professional and prompt manner and I am pleased. However, I had requested that my windshield wipers be replaced as the car is 5 years old, and I don't see any evidence on my service summary that they were replaced. Could you please look into that and let me know? Thanks! Linda DeWitt

The folks at the Service Department at Audi of Tucson, especially Jordan Egan, are wonderful to work with in keeping your Audi in tip top shape. They do a tremendous job . . . and, believe it or not, their pricing is competitive! You can't go wrong. Call today.

complete services---excellent work---always good. No one has ever touched any of my Audi's in the last 20 plus years except Chapman. This will always be the case and the excellent service is appreciated.

Thanks to Robert Goodrich and Casey Belford for replacing a tire for me at 5:00 PM on March 19, 2021. My tire's under inflation was caused by a nail. Their work ensured that my drive home to Green Valley was safe.

Very pleased with the service I received on my Audi Q5. Jordan Egan provided all the service information for my visit and optional future service considerations.

Great.

I have a 2014 A5 cabriolet. The only place I would take it for service is Chapman. They are honest and always do a great job. My service advisor Jordan is also terrific. He's on top of everthing and makes me feel like he love my car as much as I do.

Robert was professional and friendly and very pleasant to deal with regarding the service on the Audi. He is always on top of everything and keeps me posted.

Our first visit to this dealership, but definitely won't be our last. Every person we talked to absolutely loves the company and their job! Cesar was amazing as he guided us through options and found the perfect match at a nearby dealership. Paperwork was a breeze as well! Highly recommend you give them an opportunity to win your business, you won't be disappointed.

Tucson Audi is a long drive from to get service but their outstanding customer care and service make the drive worth while. TonyMedeiros my Service Consultant is outstanding and goes beyond in making sure my vehicle is serviced to exceed my expectations. You couldn't ask for any more better customer care.

Very pleased with my Audi service experience. Jordan is super patient and friendly and took time to listen and recommend the best solutions for my vehicle. Had all my issues resolved in no time.

I have just purchased a used Audi A6 and went to Audi of Tucson to register it with the dealership for future maintenance. While I was there I also asked about an extended maintenance agreement. I not only got a great price on the maintenance agreement they also provided me with a full inspection of my car. I expect to have a great relationship with the dealership in the future. Thanks for the warm welcome.

it got done .. great service

Very professional One time Excellent communication

I worked with Robert and he was knowledgeable, professional and courteous. After determining that I needed 4 tires installed instead of 1, he made sure I had a loaner vehicle so I could get some work done while my car was serviced. Great communication when my car was ready!

Robert Goodrich was my contact and did a great job communicating the status of things as the work was being completed. A couple of other things needed attention that were discovered and taken care of. Am returning on Monday to have a camber issue addressed as some bolts needed to be ordered. I was very impressed with all aspects of the property, staff and organization/communication of the Chapman group.

5

From scheduling appointment to completion was very professional and well done. Work completed in minimal time and I really appreciated the short video by the technician accomplishing the service.

Excellent service

Once again team was outstanding in maintenance program, talented and knowledgeable engineer, excellent communication from the front office, the reason I recommend Audi's and Chapman to my friends

Went in for a minor brake issue. Was resolved quickly and I was ne happy camper. Very friendly people at the dealership.

Not only did they do the callback, they cleaned and washed the vehicle (Q7)

The service at Audi is always superb. I have had my Q5 for 7.5 years and have taken it in for all its maintenance. It is always a pleasure doing business with the Service Department. Last week, 12/30/2020 was no different. When I bought the Audi Q5, I assumed I would take it to some other repair shop after about a year but changed my mind when I discovered how great it was to work with the Service Department at Audi. The Q5 drives like a dream and I hope to get another Audi in a year or two.

Very calming experience with great knowledge.

Service representative was very accommodating We had an issue with AdBlue on our trip to Tucson from Illinois He talked to me on phone and gave great instructions When we arrived he was there and handled the service call very professionally

So, called and talked to Robert, my service advisor, regarding my next service needed on my 2016 Audi A6. He explained the options and then scheduled an appointment the next day. All work performed well, while I waited, at a reasonable price. Happy with Robert and the gang at Audi of Tucson!

Jordan explained in detail the process and the service was completed in a timely manner. Excellent service and a very personable service coordinator.

Tony was extremely helpful, promptly fitting me into the schedule for purchase of a new tire when I had to get towed in for a flat. Answered all my questions and I had my new tire, clean car in a very timely fashion. Greatly appreciate it!

I was kept up to date with the status of my car and was even sent a video showing the inspection done.

Service and repair completed on time and as estimated

Tony Medeiros did a great job with providing service. Audi is always efficient with service!

Jordan is an excellent customer service professional. I received timely feedback during my appointment.

It was a seamless experience form setting up my appointment to completing the required service.

Great service Jordan

The dealer service was exceptional. I am very happy with every visit to Chapman Audi Service. One of the reasons I set up the service appointment was to have the software updated to continue Google Earth availability based on an email I received from Audi. I was very unhappy to find out my car could not be updated and that it will no longer support Google Earth navigation after Dec 31. Although I didn’t purchase my Q7 solely based on Google Earth capability, I have never heard of losing features included with an original purchase that are not subscription based and I’ve found it very useful during our travels. I made an investment in a vehicle I expected to keep for many years. Audi needs to find a way to maintain Google Earth capability on 2018 Q7s. Thank you.

Always admire the Tucson Audi service department, do what they say, do it right, best dealership I’ve had the pleasure of doing business with. Kudos to Tony.

Jordan Egan's vast knowledge of the brand and easy going manner always make these visits a pleasure

Robert is very knowledgeable and did an excellent job on guiding me thru the repair process.

Thanks to all the great service personnel. I was greeted and out the door with a loaner car in 10 minutes. Service was great and what was expected. Thanks to all.

As usual, Jordon reflected well the highest standards of Chapman Automotive (Audi)...a future service manager.

Brought my 2018 A5 Sportback to Chapman for standard service, and was treated throughout the entire process with caring and class. My service advisor, Jordan, did an outstanding job of keeping me informed and updated on everything, and when they found an issue with my car I was unaware of, Jordan worked with me to find a financially feasible way to get it done. I am very impressed.