Audi Tucson Reviews

Jaime Figueroa was very nice and kind employee

While I have come to expect excellent customer service in my time as an Audi owner and driver, for some reason my experiences at Chapman have always left me wanting. I finally had a change of fates on this last visit to Chapman. Dylan is an excellent representative of the brand. I had nothing to concern myself with as he took it upon himself to inform, arrange, manage, and even took extra steps to take care of my 2013 Allroad during a service visit. I look forward to working with him again

I’ve been getting service on my Audis from Chapman for over 12 years and I’ve never been disappointed.

Robert was very helpful and accommodating in the service department.

Recently took my Audi in for some maintenance. Jordan went above and in beyond in helping me out and getting my car back in a timely manner. Jordan ALWAYS goes above and beyond in providing exceptional service.

I have bought two cars from Audi of Tucson this year and have had an excellent experience both times with both patience and willingness to work with me. I highly recommend Audi of Tucson for any potential buyers.

Went in for 60K service and Robert and his team took great care of me, 3rd time I’ve been there since buying the car and haven’t had an issue once!

Jordan has taken care of me time and time again. He makes sure things get done within a timely matter and addresses anything that may need extended attention. Will keep going back to get my vehicle serviced at Audi along side Jordan.

I had my 85K service on Saturday and it was a great experience. Received timely and prompt customer service from Audi Rep Jordan. My appointment was not until 8am, I arrived around 730 and I didn’t have to wait long at all. Coffee was wonderful as always. Customer waiting area always clean. I would highly recommend this Service department.

Thanks for getting my car in and getting it all done in a day!

I am pleased with the service I have received at chapman Audi thanks to Jordan. He's gone the extra mile to get all issues resolved and get me back on the road asap.

Very organized and efficient our experience was Perfect

Fantastic

Overall service and relationship withservice consultant was excellent.

Jordan gives you a great service

I again worked with Jordan in Service and I am again most satisfied with his knowledge, attentiveness and courteous manner given me. It is a pleasure to work with individuals such as Jordan. Keep it up!!

Quality work, Q7 return clean

Our service advisor (Tony Medeiros) is very helpful and he and the entire staff are friendly. Great service and facility.

Service team is the best, quality of work and professionalism. Robert and Mike are experts in their field, and take the trouble to help me understand the nature of the particular problem and the videos are great.

Great job

Jordan Egan provides the best Audi service there is to offer. I know my Q5 is going to get excellent quality care and I’ll be happy with the results when I go to Mr. Egan.

Jordon in audi sevice is extremely professional, knowledgeable, and kind...the perfect representative for Audi of Tucson.

Just ended my 50.000 mike service and all of my experiences were excellent. Best auto experience ever and Jordan Egan is the best service representative as well.

Booking was made for next day with a loaner unit. On time pleasant and efficient staff, with tech backup! Excellent service from phone in to collection. Well Done Audi Tucson

Service department and technicians do a great job in communicating

As always I received top notch service and attention Jordan always takes time to explain the service and is kind and professional!!

Part was installed in 10 minutes and Jordan my service advisor is the best for customer service

Very pleased with Mr Mederios, are Service Advisor…Top quality Advisor for Communicating status of vehicle issues and knowledgeable of Service Questions on our Audi A-6. Service waiting area very Top Notch!

Purchased Audi Q7 at Chapman Audi. Our sales assistant is Rebecca Willingham and she addressed all our questions and concerns completely. Her knowledge of the Audi models we were interested in was so helpful in making our final decision. It was a "no-pressure" transaction. Thank you Rebecca for everything!

Very happy with service and my service advisor Jordan he does awesome job

Vinny greeted us at the door and helped us through the process. He was very knowledgeable and confident. He gave us a great deal.I would definitely go back and see him for my next Audi.

Appreciate the care provided while having my Q5 serviced and recall performed.

My tire inflation issue was ultimately resolved Byrne persistent efforts of Jordan from the service department and the mechanics (don’t know all of their names) who through diligent efforts located the source of leaky tire. Not a straight forward resolve by any means. Thanks to all!

Everything was wonderful. The personal is excellent.

Jordan handled an issue with my car with professionalism and kept me informed of the approach for the repairs to be done. He informed me of the progress of the repairs and when I could expect The car would be ready.

Customer service was great, Dylan explained what was done, and greeted you with a smile.

Jordan is such an outstanding employee, a true rarity in these times where so many go about their jobs miserably. I was disappointed when my longtime rep was gone, but Jordan has stepped up and exceeded my expectations!

The service department has always performed exceptionally. Scheduling, on time and quality work. I’ll keep coming back

I have shopped them all in Tucson and found Audi Tucson on 22nd. I been pleased with their service and Sales staff. Most of all, “you can only pass a Audi If we slow down!” Drive safe and save the speed for the track! Please trade in your noisey cars for a Audi!!!

As usual service team can be counted on to do such a professional job and with a great attitude. Many thanks.

As always, Jordan and the rest of the staff do a superb job.

We own two Audis and both are serviced at Chapman. The quality of the service matches the high quality of the vehicles. Jordan is our service rep and is always pleasant and professional. One thing that stands out is that he never recommends unnecessary service.

Had another good experience at Chapman Audi for my service. My service adviser Jordan Egan was detailed and courteous. The video of the service is informative. Pickup and delivery were painless.

Best service I have had !

Great follow through after listening to the customers needs and wants. Big plus for not judging a Book by its cover as you never know who you are working with. Continue to treat everyone the same no matter what and you will continue to prosper.

Great service on my recent visit for my A3.

My service rep was great.

Sales and finance manager made the buying process easy! thanks to all who help secure this car for me!

Easy to schedule appt. Great reception at front manager. Pleasant facility and great work done. What more could you ask for

The Service Department goes above and beyond the call of duty. Excellent customer service, professionalism and quality control.

The sales team was amazing in helping us get the car we wanted

The service people were wonderful and very helpful. They even arranged a ride to the mall for us. Fantastic

Tucson Audi service department has always provided top notch service and this most recent visit was excellent, as usual. Tony provided timely and accurate updates on all aspects of the visit.

Jordan Egan is a true asset to your dealership and always goes out of his way to make sure all my requirements have been met whenever I come in with my Q5 and SQ5. The video presentations of what is has being done on the vehicles are also helpful.

Jordan was able to do my oil change and squeeze in a recall and do both in 45 minutes while I waited in the lounge and had a very tasty coffee. The car was also washed in that time period. He communicated status all along the way. Nice job!

Audi has a recall, issue was resolved quickly- q7 is always returned clean and that's certainly appreciated!

As always Jordan provided an excellent service appointment. Personable, courteous, knowledgeable, and timely. It’s a pleasure bringing the car for service. Definitely an asset to Audi Tucson.

Tony did a good job of keeping me informed of the job status for my car service as well as the recall item. He followed up as promised and was quite pleasant. Tiffany did a good job of rescheduling my recall service. Good service by all.

My service advisor Jordan he is the best as far as customer service and communication also dealerships is aswome

Jordan is great!

Jordon is the best service adviser you or anyone has great job!

Worked with Jordan at Audi and he was great to work with. He kept me up to date as the day went along. Explained everything on the service when I picked up the car in detail. Service was timely.

Every time I service my Audi, Jordan Egan is my service representative, and every time he demonstrates that he is an outstanding representative for Chapman Audi.

Friendly greeting, fast service, great waiting room. To top it all they even gave me a free car wash!

Representative was very through in reviewing the maintenance on my vehicle.

Quick check in and service: oil, filters changed, tires rotated, and new spark plugs in just over an hour!

In recently took my 2021 Audi Q5 PHEV in for 10,000 mile service. My appointment was with Tony Medeiros. Tony always provides outstanding customer service. His followup and communications on updates is excellent. The dealership is a long ways from my residence but working with Tony and Chapman Tucson Audi makes the trip worthwhile. Couldn't as for better customer service.

Robert was awesome in facilitating installation of a new battery at the end of a working day immediately before the 2021 Xmas holiday!!! Kudos to Robert and the team at Audi of Tucson for making a bad situation much better!!!

Robert is a great service manager. He kept me informed and helped with solid recommendations. Greatly appreciated!

Dylan was my service advisor and moved quickly diagnose my problem and find a solution. Although the parts required were not in stock, he had them shipped overnight and was ready the next morning to take care of my issue. Dylan made sure my problem was quickly addressed and completed in less time than originally estimated. I really appreciate his friendly approach to welcoming me to the service area as this was my first visit. Thanks, Dylan for all that you did.

Jordan Egan is by far the best service person I’ve experienced. Professional polite and delivers on all his promises.

Dealership did excellent job fixing my Q5 , specifically my service advisor Jordan is awesome as far as communication and excellent customer service

Service advisor kept me informed, by phone and text about the repairs and was able to have the motor mounts replaced under my extended warranty. There were no hidden cost or surprises when I picked up my car. I will continue to have my Q7 serviced there. He was also a

Above and beyond service by Jordan!

Jordan did a great job, as usual

Working with extreme delays in the supply chain, the team in Tucson were great as usual. Kept me up to date with developments and when parts arrived the quality of work and attention to detail is what has built my confidence in Chapman Audi and that I can rely on the performance and safety of my car.

Outstanding sales staff and service

We recently purchased our 3rd Audi from Chapman Audi. Yes, there are many other options available in Tucson but none can compare to the team at Chapman. Emilio Guevara and Ivan Cota are exceptional in the Sales Department, they understand customer service. The after -sales service with Jordan Egan has been a true compliment to the entire team at Chapman Audi.

I was near the dealership when I got a low tire pressure warning. I got into the dealer with no appointment and was in and out with a new tire in less than an hour. Very friendly personnel all around.

Great

As always, it was top notch.My problem was unexpected and Dylan worked very hard to meet all of my needs in a timely manner.

Audi of Tucson conducted this service professionally, provided a loaner, and gave me back my Q5 clean! The video included with the inspection results was above and beyond, and represents the professionalism and care provided by Audi of Tucson.

Tony and the staff were very helpful courteous and professional during my visit.... made sure to let me know the status as work progressed...

Audi service is the best! They are super-caring and very professional! I have owned an Audi since 2016 and besides the car being gorgeous and fantastic, the service department equals that! They have really taken good care of me and my car ??

Great service advisor who listens to concerns and requests, great personality.

Jordan did a great job handling all aspects of my service appointment. Kept me informed on progress during the day and was professional.