Audi Tuscon Reviews
Norberto and Emilio in sales gave us great service and really cared about our needs. I have always found great service and customer satisfaction at Audi Tucson.
Jordan is the best. The service is top notch
I was really surprised that Audi dose not provide maintenance for the first 24 months. That’s on Audi. On Chapman I think That $200 for an oil change is high compared to other dealers. Also 1+1/2 hours for an oil change and tire rotation is long especially since I was the first in the service bay at 7:00am. My thoughts….
Dylan in service got me in for my work, told what was happening at each step, and made sure everything was reviewed before I left. I couldn’t ask for more.
A major service, got it done on time, loaner was good, Jordan was outstanding
I am very happy with the service and repairs that I had done on my Audi at Chapman Audi. I had damaged the front bumper and taken it to two auto body repair shops for estimates before going to Audi. Both of the other shops said the bumper needed to be replaced at a cost of between $1300 - 2000, though there was no visible physical damage to the bumper. They said the parts that held the bumper in place were all damaged and that it could not be repaired. The bumper needed to be replaced. It was also estimated to be 2 weeks to order the parts and 2-3 days to install. At Chapman Audi, Assistant Service Manager, Jordan Egan, suggested that the bumper could be repaired at a cost of less than $500 and that it could be done in about 2-3 hours. I made an appointment for two days later. I took the car in and within 3 hours, the bumper was repaired, the car was washed and it looked great - all at a cost of $472.77. Jordan saved me over $800 and two weeks of having to drive a damaged car, plus the 2-3 days of not having my car that the other body shops said it would take to replace the bumper. I don't know the name of the person who actually did the work, but I want to express my greatest gratitude to him and Jordan. Thank you Chapman Aude!
We received great help and service with our new car purchase from Emilio and Norberto in the sales department, as well as Jorden in the service department.
Jordan Egan is what keeps me returning for service.
Having a vehicle repaired or serviced is something I hate. Thanks to your service advisor, Jordan Egan, my trips to Audi Tucson are well handled. I leave felling like I received the VIP service. Great service is always appreciated.
We are very pleased with our 2024 Q3 Audi. Rob Rivera, Audi Brand Specialist, was pleasant & took great care of us. We'll definitely be back to Chapman Audi Tucson.
performance
Jordan always provides great service
Dealers have a well earned reputation for overcharging on everything and being difficult to work with. I avoid them whenever possible. However I found Tucson Audi to be fair and accommodating. Service Advisor Robert G is great to work with. For a dealership they definitely surprised me.
New tires installed. Run flats. Did not even get home and low tire dash lights up. I get the excuse. We forgot to tell you they are new and cool from storage. When they get hot you may experience low pressure. This is not true. Air expands does not lower when hot! Tires are full with nitro and now I have to find a place near me to get air!! After spending 3000.00 for my services. This is unacceptable!!’ Not happy. As a single woman I feel always take. Advantage of. I just sat and cried. On what else will happen.
Great experience
Jordan is wonderful. He is always so nice and informative. Thank you for all your help, Jordan.
We have purchased 3 cars from The Audi dealership and have ALWAYS received great service BUT this time Billy knocked it out of the park!
William Ayup has been my Service Consultant for approximately two years. I have never had any issues with the quality of the service he provides. The service provided on 20-21 May 2024 was, again, excellent. The car passed the inspection without mechanical issues. However, inspection of the tires revealed four nails. William contacted me and explained the situation and that tires were on order and be at the dealer the next day. I live in Sierra Vista so William extended my loaner for two days. Later that day he called to say after completion of the tire replacement, he could drive my car to Benson so I wouldn't have to travel all the way to Tucson to exchange vehicles. We eventually decided to make the exchange in Vail. William arrived on time and the exchange was made. Again, I'm more than satisfied with the quality of the service provided by Will and by extension, Audi of Tucson.
Robert Goodrich and the team handled this recall promptly and professionally
Jordon Egan did an excellent job in reviewing the condition of my Q7. He carefully explained the recommended service.
Dylan was great. Welcomed me as soon as I arrived, explained what was needed on my car and the process. Car was done in exactly one hour.
I’ve been working with Jordan Egan at Chapman Audi for years. This year was especially challenging as my 10 year old Audi needed some extensive work. Jordan and their service technicians take their time to assess the issues, recommend solutions and provide quality work. I never hesitate to ask for their assistance.
Very happy with the service and buying experience at Audi. Emilio Guevara and Ivan cota were very helpful and friendly
Kudos to the team at Audi Tucson. We wanted a Q5 with some very specific features and colors. Matt and Emilio got to work and found the exact car we wanted within days of our visit. Communications were excellent all throughout the process. The buying / delivery process was painless! We were in and out of the dealership in two hours! Just a great experience!
Pleasant, professional service advisor, Jordan Egan, who explained elements & costs of a 60K check, necessary repairs based on inspection, video documentation. All parts available. Appreciate the loaner car. Like the service waiting room atmosphere, clean & comfy. Very loyal to Audi Tucson - I have moved to Tempe in 2021. Still my preferred service provider!
Thinking about buying a car has always made me nervous, but Marty Garcia @ Chapman Audi made the experience seem so easy! Great guy, great experience!
Just excellent service. Great person to deal with when you take the car for service. Simply, the best.
Dylan is always fabulous! He takes care of my needs with my car and explains everything to me. He is patient, professional and very caring. He deserves a great rating which if 5 stars are the max, he gets that for sure??????????
Working with Jordan makes my 50 min drive across town to Chapman not so bad. He’s so nice!
Had the best experience at Audi Tuscon . I drove from Phoenix to Tuscon since they seemed to have a better line up of Audi Q5s . I was very indecisive since I had 3 cars to choose from, however they were extremely patient with me even when I kept going back and forth. I highly recommend Rob Rivera , he is extremely pleasant , honest/transparent , patient and knowledgeable. I could not have asked for a more delightful experience . Audi Tucson all the way! I would drive the distance again for a good deal and comfortable experience
Billy was fantastic. Extremely helpful and knowledgeable. Always a pleasure working with him.
My 2024 Etron had an airbag warning activate. I took her into the Tucson Audi dealer. They were great. They evaluated the fault, determined the car needed to stay and set me up with a courtsey car. They went through the fault meticiously and found I had a bad airbag. They kept me aprised of each step in the process. I picked up my 'Eva' with the confidence that they took care of everything. Great service! Thanks to Billy and the mechanics and everyone ar Audi.
Such a great experience always at this dealership. Waiting area is stunning, great selection of snacks and my customer service team was amazing.
Brought the car in for 40K service. Dylan Alsakkaf was professional and courteous as he always is. The loaner car is appreciated. The big disappointment was not with the service, but the tires which I bought at Audi Tucson last year needed replacing. They had 10K miles on them which I would never have expected would require replacing.
Thank you for your efficiency and promptness to respond to our concerns....
Thanks for the real time review of my inspection it was nice to see a visual of what was really looked at
My Audi service tech provided a summary of current and upcoming service and walked me through options and timing. The car was ready when promised and there were no suprises. All in all a great experience.
I received great customer service from Vicente Valdez, highly recommended, he was awesome and promptly answering all my questions. Thank you. Alma
I got an appointment the same day I called. The service writer was prompt and friendly. The service technician's video was really good. The service was performed exactly as expected. Everyone should be complimented on a job well done.
I recently purchased a 2024 Audi A6 from Rob Rivera and just wanted to give him a thumbs up for great professional service. Rob drove the car up to Oro Valley for me to test drive it and was clear and thorough during our price negotiations and with the final closing process. Love the electronic docs, much better than the old paper ones! Rob also gave a great overview of the technology and other features of the car. Great to work with!
I had an air conditioner issue. I was given an appointment right away, received a loaner, fixed the problem and delivered the car back to me. Thank you!
Ron Tutt, the salesman who worked with us was amazing. He was knowledgeable about the car and helpful beyond the call!
I have owned luxury cars for over 40 years - mostly German made. Jordan Egan is the best customer service representative I have ever had.
The staff at Chapman Audi is always knowledgeable and friendly.
2 reasons to buy Audi , quality and service . Service is always top notch. Even with my busy schedule Dylan gets me set up with an Audi loaner and it’s a fairly smooth process .
Dylan has been very accommodating and keeps me informed while the car is being serviced. It appears much of the time, they are overbooked and service is slower than it used to be.
My A4 was due for service and Jordan was my advisor. Jordan is amazing and cares about his customers. He explained all of the repairs that were truly needed and how everything operates.
Jordan is excellent
Great customer service to me, and great quality of service on the car. Billy was incredibly helpful. Thanks!
Jordan Egan greeted me promptly, walked through the recall steps (charging cable), offered a wash and told me how long it would take. Everything was done as expected; the wait was pleasant and I was on my way in less than 90 minutes.
Although the technician was unable to replicate the problem with our steering, Robert and he were great at communicating and making me feel good about their efforts. Love your customer service.
Very professional service writer in Billy !
Had my Q3 in for regular service. Robert was extremely professional and helpful. He had a recommended service, but was very thoughtful about recommending services which could appropriately wait. Appreciated that very much. Will trust him again on any future needs.
I have owned several Audi's over the years---both here in Arizona and in California. I have always had my cars serviced at the dealers and have been using Chapman Audi for over 25 years. The service is always excellent. If needed, a loaner car is usually available. I don't have to worry about anything! I would highly recommend Chapman! GR
Robert is amazing. So professional and kind and very helpful explaining service and recommendations
Robert treated me very well and kept me up to date on the service of my RS5. He also saved me quite a bit of money with Audi care. I will definitely be returning
My car was leaning to one side when I took it in to the Audi Service Center. After thorough testing, they were able to determine the cause and fixed the problem.
Jordan did a great job. Everything was done in a timely and complete manner.
Outstanding customer service! Recommended that I replace opposite tire to avoid problems.
Jordan and the rest of the crew are great. Vinny is also wonderful. I enjoy going there never a problem. They're just nice and affable.
Thanks to Jordan and crew for professional and timely service. All said and done as promised.
Jordan is the best service advisor we’ve had! Friendly and efficient!
Dylan, my service advisor at Chapman Audi, is courteous, helpful, patient, knowledgeable, and good natured. The required work has always been done as promised, and on time. What more could I ask?
I am a loyal Chapman customer as I always feel respected from both the sales and the service teams. Emilio and Jordan are outstanding!
Had an appointment and brought car in when scheduled. You did not look at car in shop till end of next day. Took 8 days…drop off /pick up. Communication was lacking. Felt like I was left in the dark about status. Even when assigned service advisor was sick, others should have been able to give daily status. We were very thankful for loaner car where we wouldn’t be stranded….The service advisor, Billy, was very easy to work with.
I had my A5 serviced yesterday under my prepaid maintenance plan. After completion of the work, it was recommended that I have my tires rotated and balanced. I was quoted $109.95 for the work. Unfortunately I didn’t pay attention to what I was charged until after I left and got a credit card alert for $127.87. I reviewed the invoice and discovered $16 fee and tax had been tacked on to the quote. I’m not happy that I wasn’t informed up front of the complete charge.
Jordan is extremely responsive and diligent in handling my questions, in helping me find a suitable appointment, and then more importantly, in ensuring that my car gets taken care of promptly once I show up and within the timeframe he had estimated. Awesome service, Jordan
Jordan is an outstanding rep need I say more
Billy our service rep was exemplary. Always kept us informed through a real challenge to get tires. Vendor kept shipping "dated" tires and Billy was insistent that we not put older dated (new) tires on our vehicle. Very accommodating!
I can’t imagine a better service experience.
Brought the car for a check engine light. I was giving an extensive choice of days and hours to pick from in order to bring my car for a small revision. The inspection lasted less than one hour and I was on my way. Jordan is the service advisor that arranged everything for me and got my car serviced in a timely manner. Very professional.
I always bring my Audi here for service and never have any problems. Jordan is my service advisor and he is fantastic. Every time I come in he is always so pleasant and walks me through everything that is needed to be done with my car. Thank you Jordan for being so nice!
Audi of Tucson continues to provide a superior experience. My Q5 was completed on time, with all services explained, and washed upon completion. My service advisor Robert Goodrich, was excellent as always, providing courteous and professional communication.
Perfect as usual!
Excellent product knowledge and communication skills
Quick and efficient service
We brought my wife's car to Tucson Audi due to an engine light on. Several days later they had a diagnosis of a faulty fuel injector. The total time for the diagnosis was long, but they provided us with a loaner car. That was great. When we got the car back, the smell of gasoline in the passenger compartment was extensive. The Serice Rep told me ahead of time. I drove back to Marana, with the windows open and the sunroof open and still got a headache from the fumes. Now two days later after leaving the car outside with all the windows open, etc for a whole day the odor is almost gone (now we smell the air freshener that I had to spray inside. Maybe there is no way to prevent this - I don't know... But overall, the service rep was very helpful. The car runs great, and we will continue to use Tucson Audi for service on our Q3 and Q5.
Purchasing a car can be an unpleasant experience. This was not the case at Audi Tucson. Ivan Cota is polite, extremely knowledgeable and patient. He was very adept at showing vehicle options on the desktop and locating those that met our requirements . When considering optional warranty plans, he was understanding of our needs and did not pressure us into anything excessive. His organizational skills made understanding and signing all the documents efficient. He is a warm and positive person. The dealership is quiet and clean; all the staff we met were welcoming and seemed competent in their roles. We are extremely impressed in all aspects with Audi.
Attentive service as usual.
Dylan, my service advisor, is terrific and easy to work with. He always thoroughly reviews and explains the service provided. Additionally, I am always pleased with the maintenance service provided by Chapman Audi.
I have been working with Service Rep Dylan for 2 years and he is knowledgeable, attentive, understanding and accommodating. Chapman is lucky to have him as an employee and representative of excellent service.
I always get great service at Chapman, Robert my service advisor does a terrific job. Thanks!
I have received excellent service and attention from him.
Nobody but Jordan Egan handles my car...that is satisfaction and trust!
I’m a snowbird that travels every year to Tucson and wait to complete service here because of the great service. My service advisor is Dylan Alsakkaf and he’s great to work with
My service guy is Dylan Alaskkaf. After 6 months of waiting for a rear light replacement Dylan stayed in touch with me and called when the part was in. All I can say is I’m very pleased with the exceptional quality of customer service from Dylan. I know I and my car is being well cared for. Thank you Dylan!
The service is great at Chapman's Audi. Having an Audi for the first time has been a wonderful experience. I love driving the car. It will not be my last Audi! Geordan is a 5 star employee and takes care of everything for me.
Thank you once again for your continued great service.
Toby. Goodrich continues to be best I’ve ever worked with at Audi.
Jordan always is attentive and personable as well as the excellent service I receive from Audi.
Fantastic service and great customer care I’ve been with your dealership for more than 7 years
I was visiting from out of town and my Malfunction Indicator Light came on...Dylan Alsakkaf got my Q5 assessed and fixed so I could get back on the road the same day. Thanks a million!
Dylan is the ultimate professional. He always greats with a smile and is very professional. When I leave my vehicle I known if there is anything extra the technician’s find Dylan will notify me immediately.
Service is great. Cost to identify but not identified.
Dylan, the service advisor, and Jeremy, the certified technician who did the repairs to my car did a wonderful job for me. I especially liked the video provided by Jeremy describing the damage and needed repairs. Their quick diagnosis and repairs is greatly appreciated!
Jordan was so easy to work with. He made sure I knew everything that needed attention. I really like the inspection video. My car was supper clean when I picked it up.
The group at Audi Chapman has alway treated me to good service. they always inform me on thing that need to be taken care of.
dylan is great!
The customer service I received this week was above and beyond. My car was returned in excellent condition. Billy is phenomenal. His professionalism is only exceeded by his kindness. Audi is my first choice bar none! Thx
This was my first experience with this service department since I live in Green Valley. My car is a 2002 TT ALMS Edition that I truly care about. Being 20 years old there are always things that need attention. In this case it was the ignition switch that broke. Several options with Lock Smiths were pursued to no avail. Your service department, and Dylan in particular, was outstanding and took care of the problem (albeit a bit expensive). I am very please with the work done and in less time than originally anticipated.