Audi Tucson Reviews

Brought my car in for front alignment and a regular maintenance. Morgan was on top of things. Great to deal with. 5 stars.

Excellent service, courteous and excellent service advisor and service employees. Great car, great dealership

As always, Dan Paris was/is an impressive representative serving my needs as well as the dealer's. Whether repair needs or factory recalls, it has been a pleasure.

Anthony did a superb job and was so impressed that the Service Technician did such a thorough job checking out my car!

Always there when you need help with your car. Never said in a week or so,no always ‘when can you bring your car.

I had a strange year and didn't get my avant in on schedule. Even though they were busy, they fit me in last minute. My car has been coming here for the past 11 years. Thank you!

From start to finish a nice experience.

My first service experience with Audi Tucson (Chapman) was a very good one. I was extremely pleased with the service department when they match up the type of Audi that I own with the loaner during my service appointment. I was very confident in driving the loaner car in the traffic of Tucson. Thank you for thinking about the small thing, is important to customer like me. The service of my Audi's 1st visit after purchase was great. I recommend Chapman Audi service to picky owner of Audi.

Mr. Morgan depicts what an outstanding customer service really need to be. Very happy from the service!!!!!

Completely satisfied (again) with the service at Audi Tucson. Service Consultant Morgan McLeod was excellent, handling questions and making sure all work was completed on time. My Q5 was ready when promised, washed, and all paperwork in order. And the Audi A5 loaner vehicle was great as well.

I always feel like a VIP when I bring my car in for service. Staff couldn't be nicer and always treat me with respect and care.

Service crew was also great. Very professional and always gets done in a very timely manner.

Thank you Fernanda, I am so happy with my new car

The service and professionalism is always great. It is always fun and enlightening to get Audi service. I always learn something about my car. They are the best dealership that I have ever done business with, and my Q5 is the best car I have ever owned.

The service and professionalism is always great. It is always fun and enlightening to get Audi service. I always learn something about my car. They are the best dealership that I have ever done business with, and my Q5 is the best car I have ever owned.

Had a engine light come on my 2018 Q5. I couldn't get it off tried everything include reading the manual. Went to Tucson Audi without an appointment. They took my vehicle right in and corrected the issue. Couldn't of asked for better service. Service waiting area very nice and comfortable.

Dan has been and always will be my "go to" guy when it comes to service of my Audi. His product knowledge and ability to convey that in laymen's terms is outstanding. As a result, my experiences with Audi of Tucson have been so very positive. Everyone has been courteous and helpful.

Morgan was a great help and replaced a faulty part with ease. Great dealership and experience for me

The best car buying experience I have ever had, Working with Brian and Patrick on the trades and new selection was a real pleasure, Outstanding people to do business with. Will always recommend Audi Tucson .

Consistently provide excellent service- timely scheduling, in/out processing, personal attention, quality work! Excellence has become the expected and they continue to meet that standard!!!

Dan is an Excellent Service Advisor. He communicates very well, has great attention to detail, and always responds back to you in a timely manner. Chapman needs to know this does NOT go unnoticed!!! Really enjoy working with him! Best! Pat Sniezek Co-Founder Sunstreet Mortgage, LLC

This was a lease purchase so it was relatively simple. The initial contact was with Sal, who patiently explained the process. He respected my decisions and did not inappropriately press. He turned me over to the finance guy, Rob, who demonstrated competence and good social /professional skills. He moved the process to completion quickly . All in all good personel.

The service person (Tony) who oversaw my auto servicing was very attentive and polite. He patiently answered questions, and efficiently managed the process.

Everyone we interfaced with was outstanding, especially sales person Fernanda Avila! She definitely fulfilled our new Q5 requirements. Thank you Fernanda!

This was my first time to this dealership for service, and the only reason I gave 5 Stars, is because 10 was not an option! Fantastic service! Great Job!

The team at Chapman is awesome. We had maintenance and a recall that had to be performed. Chapman supplied us with a loaner the entire time. The Audi extended warranty saved us hundreds Thank you Chapman for making the whole process easier. Special thanks to Tony our service advisor for keeping us informed. Steve williams

Dan did a great job on our A5

Recently brought in my 2013 Q5 for service. Morgan McLeod took care of this. 85k service under Audi Cares program was done - and then Morgan initiated work on engine mounts and other items under extended warranty. He went "above and beyond" in getting authorization for warranty work and communicated status and updates to me constantly over the 3 - 4 day process. He helped with "loaner car" to make things even better. Truly exceptional service by Morgan. Will keep me coming back to Chapman Audi for years to come. Thank you!!

Fred Fox, Emilio Guevara, Rob Marsh...all excellent, helpful, accommodating. I've been working with them for many years and many Audi's. And I can honestly say they are the best!!

Tony did a great job. Got everything squared away efficiently. He is very personable, listens well and addressed all my concerns.

Tony Medeiros provided excellent service

Excellent service from Dan..

I always find myself coming back to Audi of Tucson and I never regret it. Dan is always attentive, professional and cares about my vehicle and my family. Thanks for an excellent experience.

Had 15k service on my A5 plus a new tire. As it took a day, I got a brand new loaner car which I really liked. Dan called as soon as the car was ready and I picked it up. Great friendly service. I especially liked the comprehensive list of checked items which might be an issue in the future. Dan went over the bill in detail which i appreciated. Wouldn't think of going anywhere else for service.

I've been using this dealership since the eighties and had tremendous success. Bought my Porsches from Fred Willis before it became Beaudry Motors where I bought an Audi 5000S then Chapmans where we bought two Audis and a Hyundai (Scottsdale store). The service is beyond belief! They treat us like family. We've owned eight Audis and two Porsches not to mention at least a dozen VWs over the years and will look forward to many more years of working with Dan, Mike, Brian and all the rest of our GREAT Chapman friends. Thanks

Every time I have to go to Chapman Audi am glad that they are my service provider. Can't believe how nice everyone is and the level of service is always top drawer.

Every time I have to go to Chapman Audi am glad that they are my service provider. Can't believe how nice everyone is and the level of service is always top drawer.

Every time I have to go to Chapman Audi am glad that they are my service provider. Can't believe how nice everyone is and the level of service is always top drawer.

Dan Paris is an outstanding Service Advisor. His advice regarding the service my Audi Allroad needs (and perhaps more importantly what it doesn't need) is always spot on!

It was beautifully done.

This is the third Audi which I have purchased from Audi of Tucson. The dealership is tops, and my Service Provider, Dan Paris, does a superior job of getting me a loaner car, and attending to every detail he possibly can.

Professional, prompt, excellent communication. Nice experience with our 65,000 mile service.

Morgan was my service provider. He was extremely helpful and courteous and made a longer-than-usual service (due to need for new battery) as painless as possible.

Service at Chapman Audi is fantastic. Service consultant Dan Paris is professional, very helpful and the very best. Dan makes the service appointment a pleasant experience!

Outstanding team front office and service team are so good.

I have been taking my vehicle to Audi of Tucson for service and maintenance for over four years. I have always received honest and excellent customer from my Service Advisor, Dan Paris. Dan cares about his customers. He understands that parts and the subsequent repairs can be expensive and time consuming. He has never recommended any maintenance or repair that my vehicle did not need. He always has a clean loaner vehicle waiting when I drop off my vehicle for service. And when I pick up my vehicle it has always been washed, vacuumed and detailed. Dan also does not waste your time. He calls to advise what the problem is with your vehicle. Then once again to give you an update on when the service and/or the repair will be completed - something I really appreciate. Mr. Paris is a true asset to this company. The service department also has some gifted master technicians like Mike Oberstar and Barry Weber. They are able to efficiently handle any issue with your vehicle. Best of all, when you get your vehicle back it runs as smoothly as the day you bought it. I would highly recommend the Audi of Tucson service department if your Audi needs routine maintenance or repair service.

Dan Paris is fantastic, always great service with Dan!!

It appears Audi of Tucson has added the nice touch of a personal phone call after service. This means more to a customer than the written feedback.

Excellent

Was very dirty

From beginning to end the experience was excellent. Exceptional salesman Max...and finance Department is top notch. Best experience ever buying a vehicle...highly recommend !!!!

Recently had to have passenger air bag replacement needed. First one done last year 2017 and now for the other 2018. Both for Audi A6 on passenger side. Since moving Honda to its own area this allowed Audi to move over and give Porsche its own show room and service area and the same for Audi. Very good business decision. Getting to the new Audi area was not well designed and need better signs since used old access from Swan. Service area moved and only one sign. Eventually I figured out what was done but more signs would help. Service area is now much nicer and much easier to use. Update service system using iPad which seems to work out well. Service person, Tony, was very professional and helpful. In addition, because I was called Audi kindly had a loaner car available at no cost and allowed me to do other errands while air bag replacement was done. Overall, great service and much appreciated.

The entire process was amazing from making an appointment and working with Morgan. Everyone was friendly and really enjoyed the experience even though the quote for the repairs are ridiculously expensive.

Chapman's Audi Department's level of customer service, knowledge and convenience exceeded my expectations!

Dan is awesome. He always makes everything so easy. They are so professional and caring. Thanks!

Had another excellent service interaction with Dan Paris at Audi Tucson. Goes out of his way to ensure all is good. Process was easy in, easy out and everything done in a timely fashion. Thanks Dan!

One of the tires on our Audi Q5 blew out on the interstate close to Tucson late at night and when I had it towed in to Audi the next morning they fit it into the schedule and replaced the tire all by noon. Now, that is SERVICE!

Dan Paris is among the best service advisors I have ever encountered. Excellent communication, attentive and professional. Thanks!

You might want to correct the spelling of Tucson in the second banner section of your review request. The spelling in the email is Tuscon which is incorrect.

The people at Audi are not only efficient, but they are also professional and provide a great experience when needing any type of service on your car. I love the waiting area, and the barista is great too!!

Great service at a timely manner

The purchase of our new S5 Audi was a wonderful and a great experience. Our salesman Tameron Collins was just wonderful. He knows everything about the S5 which made the purchase experience very smooth. We would definately purchase another car from Tameron in the future.

our salesman stephan was excellent in all regards, service, cost negotiation, follow up, pick up and training and assistance us.

Excellent service and personnel. Liked the fact was asked to take a drive test to better explain the situation. Everyone was very cordial and helpful in meeting my needs.

My A6 is 5 years old so keeping up with the service is critical. I’ll admit at times it’s pretty darn expensive but that’s the price you pay for a high end car. The service Team has always gone out of their way to explain everything to me before starting, that’s very important. My 75k service went well, the mechanic identified a couple of items I’ll have to deal with in the near future, motor mounts-$1900. That’s a lot. At times I start to think its time to sell it. Can’t do that, I love my A6!

They made our new car buying experience fantastic. Easy and straightforward. We really appreciate our experience at Audi Tucson. In fact we live in Prescott and drove to Tucson to buy the car rather than deal with the 3 Audi dealers in Phoenix. Much better service and committed to responsive customer service.

Everything went smoothly, everyone was professional and helpful. Exactly what I like and have come to expect from my Audi dealer service center.

One of the tires was damaged on the highway approximately 135 miles from Audi Tucson. We called Audi Roadside Assistance who very quickly provided us with a tow truck. The tow truck arrived quickly and took us and the car to Tucson Audi. Tony Mederios, the Service Consultant, was a tremendous help. He arranged and then replaced all 4 tires and provided us with a loaner while they installed the new tires. We always have excellent service and treatment at Tucson Audi.

Visiting the Service Department is always such a pleasure. Interaction with all staff is friendly and very professional. New building is very comfortable if you have to wait.

Loved your store , Stephan was lots of help , TTRS is FABULOUS

I made an appointment to have my battery replaced my Q3 and the service was excellent. Also, my service advisor, Stacy Ponce, was very friendly and took care of me in a timely manner.

Excellent customer service. Very friendly and helpful. Max Corella was very good in assisting with my wifes new car purchase. Definitly the best place to buy a car

overall a great experience -- very easy communication and follow up time was great.

I have complete faith in the Chapman Audi team, from scheduled maintenance to collision repair to needed service. I always receive great service, updates on status and friendly representatives.

Our experience buying a 2015 Audi Q5 was outstanding. Max was a true professional. His advice, patience and low key approach made our experience very satisfactory. Great car, deal and service. Thank you Max and Audi of Tucson, we now own the Audi we wanted and for a very reasonable price. Well done.

Friendly, professional, and answered my questions. Dan was very helpful and patient with me.

Dan Paris is very knowledgeable regarding the service and repairs of my Audi vehicles. He is as flexible as possible with scheduling. His personal skills give me confidence that our Q5 will last a long time.

I just want to say that my Service Consultant Stacy Ponce provided excellent customer service. Not only she had knowledgeable on my car services, but she also helped me to make the correct decision on my Audi maintenance. Her great expertise makes her a great asset to the Audi Service department.

My experience with Audi of Tucson has been by far the most pleasent vehicle purchase I have had thus far. Emilio did a great job on lining me up with the write car and Max did a great job in closing out the deal. The signing process was quick and painless as they had all of the paperwork ready for me when I got in to sign and it pretty much became a quick sign and go process. Great job Audi of Tucson!

Dan Paris was his usual friendly and efficient self. The new building is very nice and well laid out. The car was ready on time, of course. Great people supporting a great product.

The young sales men was very polite and kept me informed on each process of the sale, he answered all my calls and emails very promptly. I did notice one dealer had better snack for buyers the Audi dealership had none that I could see, I was there all day. The finance person got me a better deal than I tried to get for my self so that was great. Next time offer to buy me a slice of pizza or a burger.

Salvatore Messina and Cesar Gonzalez exemplified professionalism, courtesy, and expertise in making my purchase of a 2018 Audi SQ5 a rewarding experience. I enthusiastically commend them. Well done, gentlemen!

I have been bringing my 2014 A5 Cabriolet to Chapman Audi since I purchased it. The experience has always been positive. Staff are cheerful, efficient, honest and reliable. I trust having my car serviced at Chapman and nowhere else.

The Team at the Audi dealership is helpful, professional, courteous and most of all honest. Outstanding Team!

I needed a few minor things fixed. Made the appt. on line. Anthony managed the service . Every thing was handled competently and professionally. Juan helped me with the on-board computer. Great work by every one.

I was very satisfied with my service experience on April 6, 2018

Dan Paris was great about everything, easy in and easy out. On time and loaner made it simple to have my day not change.

great job

I had excellent experience once again with Dan Paris, he goes above and beyond in helping me the customer understand what is needed to support the issues I have had with my Audi A7. Continouly keeping me updated on the progress and expected time of delivery. Overall a really good people person who understands this brand of vehicle. I appreciate the excellent service provided by him and his staff.

Love your new facility! Your crew is professional and friendly. Very cozy and welcoming!

Spoke with Dan re: an appointment for 21K service. got the car in and got it back along with an explanation of what was done to resolve a couple of very minor aggravations, not even problems. this is the usual response, I am very happy with the service and attention from Chapman Audi.

The service writer was great My Q5 was ready when predicted.

The usual outstanding service experience that I have come to expect and appreciate

As always, courteous and prompt service with great accommodations.

All service was well done

The service at Audi of Tucson is always top notch, I would not trust my car with anyone else.

took the 09 in for alignment, thankfully. Found out that 100,000 miles causes some wear and tear to suspension. Audi of Tucson found and repaired/replaced as necessary both quickly and I think for a reasonable price. it was not cheap but we plan on keeping the car and the repairs were absolutely necessary. Thanks to all the service group for a job well done. We will continue to bring both A4s to Audi for service.

Recent visit for a 35000 mile service. Dan, my service advisor, was able to say me many dollars through a Audi Care select package purchase as opposed to a straight service bill. Thank you for this! Also, a nice day use vehicle was provided so I did not have to spend my day without transportation. I appreciate the Starbuck's coffee and snacks. Every one I encountered was helpful and friendly.

My expectations were exceeded on both of my visits to Audi Tucson service, and I only recently relocated from the Midwest so I had no history here. On both occasions I was treated as if I were a regular customer with extra services (bulb replacement and check of wheel alignment) provided as if a courtesy. Outstanding! Thank you. When it's time to replace my S7 I'll be coming Audi Tucson. Thanks again.

I dropped off my car in the morning, picked up my complimentary loaner and was on my way in less than 10 minutes. The afternoon pick-up was just as quick and easy.