Audi Tuscon Reviews

Avg. Rating:
(114 Reviews)
Caring service

Although the technician was unable to replicate the problem with our steering, Robert and he were great at communicating and making me feel good about their efforts. Love your customer service.

Gary Rowley

Very professional service writer in Billy !

Gary wheeler
Robert Goodrich

Had my Q3 in for regular service. Robert was extremely professional and helpful. He had a recommended service, but was very thoughtful about recommending services which could appropriately wait. Appreciated that very much. Will trust him again on any future needs.

Sue Nelson
Excellent service

I have owned several Audi's over the years---both here in Arizona and in California. I have always had my cars serviced at the dealers and have been using Chapman Audi for over 25 years. The service is always excellent. If needed, a loaner car is usually available. I don't have to worry about anything! I would highly recommend Chapman! GR

Gay Russell
Audi service

Robert is amazing. So professional and kind and very helpful explaining service and recommendations

Ronni Dyer
Great service

Robert treated me very well and kept me up to date on the service of my RS5. He also saved me quite a bit of money with Audi care. I will definitely be returning

Great Teamwork

My car was leaning to one side when I took it in to the Audi Service Center. After thorough testing, they were able to determine the cause and fixed the problem.

Robert Trammell
Service call

Jordan did a great job. Everything was done in a timely and complete manner.

Toz Spalding
Great service, very knowledgeable of my vehicle.

Outstanding customer service! Recommended that I replace opposite tire to avoid problems.

Frank Fountain
Always Great

Jordan and the rest of the crew are great. Vinny is also wonderful. I enjoy going there never a problem. They're just nice and affable.

Donna Margolis
Excellent Service

Thanks to Jordan and crew for professional and timely service. All said and done as promised.

Phil Shanley
Great service

Jordan is the best service advisor we’ve had! Friendly and efficient!

Virginia Louw
Super service

Dylan, my service advisor at Chapman Audi, is courteous, helpful, patient, knowledgeable, and good natured. The required work has always been done as promised, and on time. What more could I ask?

Carol des Cognets
Audi & Chapman Fan

I am a loyal Chapman customer as I always feel respected from both the sales and the service teams. Emilio and Jordan are outstanding!

Sal Cabibo

Had an appointment and brought car in when scheduled. You did not look at car in shop till end of next day. Took 8 days…drop off /pick up. Communication was lacking. Felt like I was left in the dark about status. Even when assigned service advisor was sick, others should have been able to give daily status. We were very thankful for loaner car where we wouldn’t be stranded….The service advisor, Billy, was very easy to work with.

William Clark
Unexpected Fee Charged on Top of Quote for Service

I had my A5 serviced yesterday under my prepaid maintenance plan. After completion of the work, it was recommended that I have my tires rotated and balanced. I was quoted $109.95 for the work. Unfortunately I didn’t pay attention to what I was charged until after I left and got a credit card alert for $127.87. I reviewed the invoice and discovered $16 fee and tax had been tacked on to the quote. I’m not happy that I wasn’t informed up front of the complete charge.

Andria Brody
Jordan Egan is always fantastic

Jordan is extremely responsive and diligent in handling my questions, in helping me find a suitable appointment, and then more importantly, in ensuring that my car gets taken care of promptly once I show up and within the timeframe he had estimated. Awesome service, Jordan

Ramon Colomina
etron gt service

Jordan is an outstanding rep need I say more

S8 Oil Change, inspection and replace 2 tires

Billy our service rep was exemplary. Always kept us informed through a real challenge to get tires. Vendor kept shipping "dated" tires and Billy was insistent that we not put older dated (new) tires on our vehicle. Very accommodating!

Bill Vanderloos
Jordan Egan

I can’t imagine a better service experience.

Garry Bryant
Quick visit , problem resolved

Brought the car for a check engine light. I was giving an extensive choice of days and hours to pick from in order to bring my car for a small revision. The inspection lasted less than one hour and I was on my way. Jordan is the service advisor that arranged everything for me and got my car serviced in a timely manner. Very professional.

Carlos G
Great Experience

I always bring my Audi here for service and never have any problems. Jordan is my service advisor and he is fantastic. Every time I come in he is always so pleasant and walks me through everything that is needed to be done with my car. Thank you Jordan for being so nice!

Mandi Lovato
Annual Service

Audi of Tucson continues to provide a superior experience. My Q5 was completed on time, with all services explained, and washed upon completion. My service advisor Robert Goodrich, was excellent as always, providing courteous and professional communication.

David Lundeberg
All good

Perfect as usual!

Jerome Yang
Outstanding Sales Dealership

Excellent product knowledge and communication skills

Michael L Wintory
Robert was knowledgeable and professional

Quick and efficient service

Janis Lundwall
The work on the car was well done, but the smell i

We brought my wife's car to Tucson Audi due to an engine light on. Several days later they had a diagnosis of a faulty fuel injector. The total time for the diagnosis was long, but they provided us with a loaner car. That was great. When we got the car back, the smell of gasoline in the passenger compartment was extensive. The Serice Rep told me ahead of time. I drove back to Marana, with the windows open and the sunroof open and still got a headache from the fumes. Now two days later after leaving the car outside with all the windows open, etc for a whole day the odor is almost gone (now we smell the air freshener that I had to spray inside. Maybe there is no way to prevent this - I don't know... But overall, the service rep was very helpful. The car runs great, and we will continue to use Tucson Audi for service on our Q3 and Q5.

Roy Hill
Pleasurable experience

Purchasing a car can be an unpleasant experience. This was not the case at Audi Tucson. Ivan Cota is polite, extremely knowledgeable and patient. He was very adept at showing vehicle options on the desktop and locating those that met our requirements . When considering optional warranty plans, he was understanding of our needs and did not pressure us into anything excessive. His organizational skills made understanding and signing all the documents efficient. He is a warm and positive person. The dealership is quiet and clean; all the staff we met were welcoming and seemed competent in their roles. We are extremely impressed in all aspects with Audi.

Ruth Ann Gribb
As Usual

Attentive service as usual.

Ted Hewitt
Service on 2022 Audi Q7

Dylan, my service advisor, is terrific and easy to work with. He always thoroughly reviews and explains the service provided. Additionally, I am always pleased with the maintenance service provided by Chapman Audi.

Richard Dybas
Service Rep Dylan

I have been working with Service Rep Dylan for 2 years and he is knowledgeable, attentive, understanding and accommodating. Chapman is lucky to have him as an employee and representative of excellent service.

John Roberts
Great Service!

I always get great service at Chapman, Robert my service advisor does a terrific job. Thanks!

Doug Purdom
Jordan is the best

I have received excellent service and attention from him.

Dennis Cummings

Nobody but Jordan Egan handles my car...that is satisfaction and trust!

Robert Smith
Great , reliable and professional service

I’m a snowbird that travels every year to Tucson and wait to complete service here because of the great service. My service advisor is Dylan Alsakkaf and he’s great to work with

Cristina Loaiza
Great Service

My service guy is Dylan Alaskkaf. After 6 months of waiting for a rear light replacement Dylan stayed in touch with me and called when the part was in. All I can say is I’m very pleased with the exceptional quality of customer service from Dylan. I know I and my car is being well cared for. Thank you Dylan!

Catherine Marrero

The service is great at Chapman's Audi. Having an Audi for the first time has been a wonderful experience. I love driving the car. It will not be my last Audi! Geordan is a 5 star employee and takes care of everything for me.

Camille Dahl
Great service

Thank you once again for your continued great service.

Lynn R. Hopkins

Toby. Goodrich continues to be best I’ve ever worked with at Audi.

Richard Funess
Audi Service

Jordan always is attentive and personable as well as the excellent service I receive from Audi.

Tom Green

Fantastic service and great customer care I’ve been with your dealership for more than 7 years

Hoang Thai
Above and beyond

I was visiting from out of town and my Malfunction Indicator Light came on...Dylan Alsakkaf got my Q5 assessed and fixed so I could get back on the road the same day. Thanks a million!

Maureen Farrell

Dylan is the ultimate professional. He always greats with a smile and is very professional. When I leave my vehicle I known if there is anything extra the technician’s find Dylan will notify me immediately.

Arteena Allen

Service is great. Cost to identify but not identified.

Stephanie Grimes
Great service

Dylan, the service advisor, and Jeremy, the certified technician who did the repairs to my car did a wonderful job for me. I especially liked the video provided by Jeremy describing the damage and needed repairs. Their quick diagnosis and repairs is greatly appreciated!

Steven Brownson
Great Service

Jordan was so easy to work with. He made sure I knew everything that needed attention. I really like the inspection video. My car was supper clean when I picked it up.

Deborah Payne
Friendly service

The group at Audi Chapman has alway treated me to good service. they always inform me on thing that need to be taken care of.

sonya holliman

dylan is great!

nessa beren
Customer service A+

The customer service I received this week was above and beyond. My car was returned in excellent condition. Billy is phenomenal. His professionalism is only exceeded by his kindness. Audi is my first choice bar none! Thx

Lynn Pocock
Service for My TT ALMS Edition baby.....

This was my first experience with this service department since I live in Green Valley. My car is a 2002 TT ALMS Edition that I truly care about. Being 20 years old there are always things that need attention. In this case it was the ignition switch that broke. Several options with Lock Smiths were pursued to no avail. Your service department, and Dylan in particular, was outstanding and took care of the problem (albeit a bit expensive). I am very please with the work done and in less time than originally anticipated.

Jack Howard
Excellent Service Advisor

Jordan Eglan is by far one of the most efficient, professional and polite person I’ve ever had as an Advisor. He returns calls quickly and always goes above and beyond! Thanks for a good job and always making me feel welcome. Please put this note in his employee file so his Supervisor can see it come evaluation time.

cynthia baron
Very pleased!

Sales experience was handled efficiently. Audi A3 ownership has been a delight. Service needs have been handled with professionalism. The facility is clean, well designed and customer accommodating.

Chuck Parsons
caring, detail oriented service

replaced two tires, battery and air filter. Car looked great upon pick up. Personable, great at communicastion.

Michael Douglas
Fantastic service every time!!

I had to make a follow-up appointment on a Saturday to get the second half of my regular service taken care of and no matter what day of the week, I can always count on the service team to be top notch professionals and take care of me in every way!!

Rick Ellis
Great Experience

We had a great experience at this dealership. We asked to see a car, and took it for test ride. No sales pressure at all. We came back that afternoon and bought the car. Done.

David A. Freitag
80,000 mile service

Dylan Alsakkaf provided professional, attentive and caring service and follow-up during this visit. Car was ready when promised and all requests handled. Car remains in like-new condition.

Rolland Von Stroh
Battery Replacement

Very prompt service considering last minute appointment.

Excellent customer care

Jordan was very kind in handling my car service from beginning to end. He was very polite in answering all my questions. They took enough time to thoroughly inspect the issue report and tried to address it. Overall excellent customer service.

Excellent customer care

Jordan was very kind in handling my car service from beginning to end. He was very polite in answering all my questions. They took enough time to thoroughly inspect the issue report and tried to address it. Overall excellent customer service.

Great personal service

As always, Jordan provided professional and attentive service.

Jennifer Richardson
Always great service

I’ve worked with Jordan Egan for many years in their service department and have always had a very positive experience even when some of my repairs have been costly. He’s professional, knowledgeable and communicates with an understanding of his craft.

Robert Trammell
Jordan Egan

Once again, Jordan reestablished himself has the best service manager I have ever encountered!

Robert Smith
Pleased customer

As a woman I knew going in to negotiate the purchase of my next vehicle was going to be dreadful due to past unpleasant salesman treatment. I held off going to a dealership for 3 months. I worked up my courage and practiced my negotiation skills, to my surprise it was all for nothing. Ivan Cota made me feel comfortable and I felt like I was negotiating with a friend! So cheesy huh! I didn't feel like I was being taken advantage off and honestly I walked out with a pretty good deal! My husband and brothers were so proud of me!. Thank you Audi and Ivan.

Great Service

Jordan was professional, efficient and friendly during the car service. He explained all problems thoroughly and responded directly to my questions and concerns. When I had a last minute request for a small paint repair, he got the job done.

Karen Viechnicki
Rose to the Challenge

Cars are now computers, and my Q7 has a software issue. It was determined that the electronics control unit had to be replaced. My point man at Audi is Jordan Egan, an excellent service advisor. After consulting with Audi Technical, the new unit was delivered, but not the correct one. Software wouldn’t load and we were back to square zero. More consultations with Audi and another unit was sent. And…….the software wouldn’t load. In Ultimately the issue was resolved and all is good. This went on for nearly 2 weeks, but Jordan kept me appraised every step of the way. Stuff happens and I always feel in good hands with Jordan and the service team at Audi.

Dwight Hendrickson
Very courteous service

Jordan Eagan was very professional and polite and extremely helpful. I will always ask for him when I bring my Audi in for service.

steven kaye
Great Service

I had a very good experience with Service Advisor Dylan and the Chapman team. Care was serviced quickly, loaner car was clean and smoke/fragrance free, and car was clean when I got it back!

Louis Rowe
They make car repairs... pleasant!

No one likes car repairs, but the people at Audi Tucson make the experience painless. Jordan greets me as I drive up with a smile. I'm in and out in minutes with my loaner. I'm kept up by text exactly what's happening with my car during the entire process. And when I pick up my repaired car it's been cleaned inside and out. On the occasions when I wait for my car there is a pleasant waiting area with free snacks and beverages. They really care about their customers here!

Scott Crombie
First rate service!

The service team headed by Dylan Alsakkaf did an outstanding job helping us fix a spur of the moment issue (license plate holder) with our Audi Q7. We very much appreciate the tailored personal service. Thanks to all.

Brad Kratovil
Always a pleasure

Jordan is always a pleasure to work with! He makes scheduled and unscheduled visits seamless and meaningful. Seamless because he is an expert in the service process. Meaningful because of the time he dedicates to hear and address our concerns.

Travis J. Le Duc
Jordan Egan is FANTASTIC

We are extremely fortunate that we "inherited" Jordan Egan when our Q5 was brand new. Throughout the years he has been absolutely fantastic both with his technical knowledge and his ability to make sure we get the best care and attention when the car needs servicing. We will continue to be in great shape as long as we can keep him attached to our car.

Don Garni
NICE car!

I am really enjoying my new Audi 6. There is a lot on this car and it will take me a while to learn everything. The people at Audi are the best!

Carolyn Edmond

Had a great experience with management and sales staff. Very sincere

Luis Sanchez

Salesman was just great. I am not sure I have ever had a better buying experience.

Peter switzer
Emergency service

I had an unexpected emergency while returning home. I called Jordan, service manager at Tucson Audi and discussed the indicators of several problems with my S5. Jordan directed me to try various test to determine if my car could be driven to the dealership or towed there for service. Since it was approaching 100 degrees and my AC was out, Jordan told me of various tow companies that could respond quickly. An assessment of the causes of my car problems could not be done due To the late time of day, Jordan indicated that he would assess the problem the next morning. The next day Jordan provide me with a details analysis of the problems and indicate the associated cost of the repairs and when I could expect the car to be prepared. I firmly believe that I would not have had my car repaired in less than 24 hours at anywhere other than Tucson Audi! Thank Jordan and all of the competent mechanics for the prompt and efficient servicing of my car.

Tom Klem
Great Customer Service

Got great customer service from sales person Ivan Cota. He was great on explaining our options and on any questions we had. He went above and beyond. If anyone ever needs a recommendation he is the person to go to. Thank you.

Lizdebeth Garcia
Q8 Purchase Experience

My wife was entertaining the idea of purchasing a new SUV. However, she had mixed feelings about a new purchase due to past negative experiences in the sales process. We had received many invitations / incentives from Chapman Audi to view their new inventory and finally decided to look into Chapman’s offers. Upon arrival, we were pleasantly greeted by Vicente Valdez, a Audi Brand Specialist. Vicente determined our needs and immediately began showing us SUVs that stirred my wife's interest. We completed a demonstration ride before narrowing down choices: either a Q5 or a Q8. Fortunately, there were representative models of each SUV on site. With Vincente's assistance, my wife was satisfied that she was making the right choice and it was time to move forward with a purchase - the painful process my wife never enjoyed experiencing. Vincente personally handled the "paperwork" purchase process without need for back and forth haggling and approvals from management. We completed the entire sales / purchase process without regret and look forward to years of enjoyment driving our new Q8.

Frank Shipton
Jordan continues to impress

It is always a pleasure to work with Jordan and his team to care for our Audis. He always keeps our safety and the expected performance of our Audis at the center of his attention. We look forward to continuing to work with Jordan and the Chapman team.

Travis J. Le Duc
Great service

Service is always great ?? always on time, facility is spotless, couldn't be any cleaner, employees are always dressed appropriately

Jesse hutchings
Sales person

I worked with Jaime and Norbert . Both gentlemen were excellent . Very friendly , kind, and wanted to make the buying experience as easy as possible .

Ryan Meiners
Great customer service

I have worked the past few years with Jordan Egan in the Service Area. He’s thorough, professional and always provides excellent customer service. I trust his judgment and value his opinion.

Robert Trammell

good job

Bill Sartor

Dylan was beyond accommodating. He went above and beyond to provide me information and help my situation by finding a loaner vehicle. My experience was excellent.

Nancy millman
Great as usual

Perfect place

avin aggarwal
Right Backup Camera Issue

Robert informed we that there is a 6 month back order on this. I was given a loaner car at short notice and did not have to hang around.

Jerome Moloney
Great service

Tiffany was the greatest of help to me. I recommend a raise and promotion. Hee service was above and beyond

Great Service

Audi has provided great service on my 2011 A4 for the last 7 years. The entire staff is very professional. They have kept my car in excellent condition.

C Pappas
Awesome experience with service department

Robert and the team got our car in for service with a day's notice to ensure that we could go on our road trip. We always have a great experience at Chapman. We are repeat Audi buyers and wouldn’t go anywhere else.

Cecelia Grannan

Smooth as silk, my appointment was effortless. Robert had everything ready for me upon arrival and later informed me than the issue was covered under an Audi extended warranty for the repair needed. Had the car back the same day.

Edward Hewitt
Excellent Service

I purchased a new Q7 from Tucson Audi today. This is the second Audi I have purchased from this dealer. Superb customer service with no pressure. They met my requirements for the purchase without hesitation. I dealt exclusively with Ivan Cota concerning my purchase. Ivan was great and he responsive to my needs. I would also like to thank Jordan in the service department. I originally came into the dealership to have service on my SQ5. Anytime I required service for any of my Audi’s, Jordan has also been fantastic. He listens well to my concerns and makes superb recommendations. Jordan is extremely professional and is a great representative of Tucson Audi. Thank you Tucson Audi for exemption customer service.

Mark Spivak
A4 Purchase

Salesman (Jaime Figueroa) was very helpful, courteous made us feel comfortable, very knowledgeable about the car. I really want to thank him for helping us, good attitude, I will recommend him to all my friends.

Elma Manous
Great service!

I have always received great service at Audi. They are very accommodating and make sure I am happy with my experience.

Jennifer Anderson
Outstanding service

Jordan has always been an outstanding service representative. He is pleasant, professional, and very knowledgeable. He has always been willing to go the extra distance to get us great service.

Larry Graham
Great Service

I am always able to get an appointment when I want. A loaner car is usually waiting if it's more than an hour. Everything is explained before it's fine and charged. Done right the first time. My service affidavit Dylan is a great guy

Roger X Cohn
Excellent service

Excellent service by Cecar Gonzales

Annemarie Baker
Mostly delightful

Great facility. Perfect car for my needs. Delightful sales representative. But, I hate those costly surprises at the end of the transaction! Why do car dealers feel that it is in their BEST interest to impose hidden charges? Obviously the financial benefit to the dealer exceeds full customer satisfaction. In this transaction I was dinged for $1183.95 for unwanted charges. I expressed my dissatisfaction to the sales rep. His reply was "Chapman adds these charges to all sales". Compared to 3 recent experiences buying/selling with Carvana ~ Chapman gets a black eye in this regard.

Chuck Parsons
Transmission Installed

After a long waiting for my car to be fixed I finally got it and love it! Jordan my advisor went over with me about the repair, warranty, and driving experience. He's very professional and kind!

Rosie Jones
Excellent Service

My service advisor met me as I was exiting my car, went over everything, suggested a brake fluid change as he had ALREADY gone thru my cars history. Car was ready when he said and they even washed it. Always pleased with the Audi service. Thanks Robert.

Susan L. Hemme
All Aspects

Jordon did a complete review with all follow up, informative, and pleasant contact

Ronald & Shirley Robertson
Audi A3 repair coolant system

Service was prompt and advisor Dylan was courteous and professional. Great experience