Audi Tucson Reviews

Avg. Rating:
(86 Reviews)
Good customer service

Jaime Figueroa was very nice and kind employee

Dylan was above and beyond

While I have come to expect excellent customer service in my time as an Audi owner and driver, for some reason my experiences at Chapman have always left me wanting. I finally had a change of fates on this last visit to Chapman. Dylan is an excellent representative of the brand. I had nothing to concern myself with as he took it upon himself to inform, arrange, manage, and even took extra steps to take care of my 2013 Allroad during a service visit. I look forward to working with him again

Lando Ettrick
Great as usual

I’ve been getting service on my Audis from Chapman for over 12 years and I’ve never been disappointed.

Robert Mohelnitzky
Good experience

Robert was very helpful and accommodating in the service department.

Vanessa Aguirre

Recently took my Audi in for some maintenance. Jordan went above and in beyond in helping me out and getting my car back in a timely manner. Jordan ALWAYS goes above and beyond in providing exceptional service.

Jose Z
Excellent Team

I have bought two cars from Audi of Tucson this year and have had an excellent experience both times with both patience and willingness to work with me. I highly recommend Audi of Tucson for any potential buyers.

60K Service

Went in for 60K service and Robert and his team took great care of me, 3rd time I’ve been there since buying the car and haven’t had an issue once!

Jordan Egan

Jordan has taken care of me time and time again. He makes sure things get done within a timely matter and addresses anything that may need extended attention. Will keep going back to get my vehicle serviced at Audi along side Jordan.

Anthony Santa Cruz
Service Visit

I had my 85K service on Saturday and it was a great experience. Received timely and prompt customer service from Audi Rep Jordan. My appointment was not until 8am, I arrived around 730 and I didn’t have to wait long at all. Coffee was wonderful as always. Customer waiting area always clean. I would highly recommend this Service department.

Karen Hawk
Great Service from Robert

Thanks for getting my car in and getting it all done in a day!

Cathy Hollingsworth
Service advisor Jordan Egan

I am pleased with the service I have received at chapman Audi thanks to Jordan. He's gone the extra mile to get all issues resolved and get me back on the road asap.

Anthony Santa Cruz
Great service

Very organized and efficient our experience was Perfect

mark Eckstein
1 Year service


Randy Braggs
Great Service

Overall service and relationship withservice consultant was excellent.

Bob Batey

Jordan gives you a great service

Abel salazar
excellent service advisor

I again worked with Jordan in Service and I am again most satisfied with his knowledge, attentiveness and courteous manner given me. It is a pleasure to work with individuals such as Jordan. Keep it up!!

Quality work

Quality work, Q7 return clean

Pete Cinquemani
Great service

Our service advisor (Tony Medeiros) is very helpful and he and the entire staff are friendly. Great service and facility.

Irma DAngelo
Oustanding team

Service team is the best, quality of work and professionalism. Robert and Mike are experts in their field, and take the trouble to help me understand the nature of the particular problem and the videos are great.

jan konstanty
AudI q 7

Great job

Bob hunbard
Jordan Egan is Excellence

Jordan Egan provides the best Audi service there is to offer. I know my Q5 is going to get excellent quality care and I’ll be happy with the results when I go to Mr. Egan.

Samantha Egan
Jordan Egan

Jordon in audi sevice is extremely professional, knowledgeable, and kind...the perfect representative for Audi of Tucson.

Robert Smith
Best service

Just ended my 50.000 mike service and all of my experiences were excellent. Best auto experience ever and Jordan Egan is the best service representative as well.

Mike Collins
Service Department

Booking was made for next day with a loaner unit. On time pleasant and efficient staff, with tech backup! Excellent service from phone in to collection. Well Done Audi Tucson

Grant Yoko
Great customer service

Service department and technicians do a great job in communicating

Manuel Mendez
Best service

As always I received top notch service and attention Jordan always takes time to explain the service and is kind and professional!!

Jennifer Richardson
Weather strips

Part was installed in 10 minutes and Jordan my service advisor is the best for customer service

Victor tavour
Tony Medieros

Very pleased with Mr Mederios, are Service Advisor…Top quality Advisor for Communicating status of vehicle issues and knowledgeable of Service Questions on our Audi A-6. Service waiting area very Top Notch!

Mike Baroumes
Purchased Audi Q7-Superb Sales Person

Purchased Audi Q7 at Chapman Audi. Our sales assistant is Rebecca Willingham and she addressed all our questions and concerns completely. Her knowledge of the Audi models we were interested in was so helpful in making our final decision. It was a "no-pressure" transaction. Thank you Rebecca for everything!

Tom McCarty
Oil change

Very happy with service and my service advisor Jordan he does awesome job

Victor tavour
Great experiences at

Vinny greeted us at the door and helped us through the process. He was very knowledgeable and confident. He gave us a great deal.I would definitely go back and see him for my next Audi.

Bobbi Hill
Service (Tony)

Appreciate the care provided while having my Q5 serviced and recall performed.

Art Canales
Team effort to solve issue

My tire inflation issue was ultimately resolved Byrne persistent efforts of Jordan from the service department and the mechanics (don’t know all of their names) who through diligent efforts located the source of leaky tire. Not a straight forward resolve by any means. Thanks to all!

Tom klem
Great Service

Everything was wonderful. The personal is excellent.

Candace Pappas

Jordan handled an issue with my car with professionalism and kept me informed of the approach for the repairs to be done. He informed me of the progress of the repairs and when I could expect The car would be ready.

Tom klem

Customer service was great, Dylan explained what was done, and greeted you with a smile.

Charles Holliman
Promote Jordan

Jordan is such an outstanding employee, a true rarity in these times where so many go about their jobs miserably. I was disappointed when my longtime rep was gone, but Jordan has stepped up and exceeded my expectations!

Sal Cabibo
Great Service, again

The service department has always performed exceptionally. Scheduling, on time and quality work. I’ll keep coming back

Best Place

I have shopped them all in Tucson and found Audi Tucson on 22nd. I been pleased with their service and Sales staff. Most of all, “you can only pass a Audi If we slow down!” Drive safe and save the speed for the track! Please trade in your noisey cars for a Audi!!!

Great Team

As usual service team can be counted on to do such a professional job and with a great attitude. Many thanks.

jan konstanty

As always, Jordan and the rest of the staff do a superb job.

Bill Wildman
Outstanding service

We own two Audis and both are serviced at Chapman. The quality of the service matches the high quality of the vehicles. Jordan is our service rep and is always pleasant and professional. One thing that stands out is that he never recommends unnecessary service.

Larry Graham
Service Convience

Had another good experience at Chapman Audi for my service. My service adviser Jordan Egan was detailed and courteous. The video of the service is informative. Pickup and delivery were painless.

James R Otis

Best service I have had !

Iram Cota
Roberto Rivera salesman

Great follow through after listening to the customers needs and wants. Big plus for not judging a Book by its cover as you never know who you are working with. Continue to treat everyone the same no matter what and you will continue to prosper.

John DLT
Great Service

Great service on my recent visit for my A3.

Debbie Cross
Excellent maintenance service.

My service rep was great.

Dana Lawson
S4 Purchase

Sales and finance manager made the buying process easy! thanks to all who help secure this car for me!

Jordan Egan

Easy to schedule appt. Great reception at front manager. Pleasant facility and great work done. What more could you ask for

Scott Broghamer
Top Notch Service

The Service Department goes above and beyond the call of duty. Excellent customer service, professionalism and quality control.

Benjamin Little

The sales team was amazing in helping us get the car we wanted

Paris Grimes

The service people were wonderful and very helpful. They even arranged a ride to the mall for us. Fantastic

Pamela J Campbell
Superb service

Tucson Audi service department has always provided top notch service and this most recent visit was excellent, as usual. Tony provided timely and accurate updates on all aspects of the visit.

Warren McBride
Service Experinience at Audi

Jordan Egan is a true asset to your dealership and always goes out of his way to make sure all my requirements have been met whenever I come in with my Q5 and SQ5. The video presentations of what is has being done on the vehicles are also helpful.

Sam Reid
SQ5 Service oil change and recall

Jordan was able to do my oil change and squeeze in a recall and do both in 45 minutes while I waited in the lounge and had a very tasty coffee. The car was also washed in that time period. He communicated status all along the way. Nice job!

Richard M Ivey
Prompt service

Audi has a recall, issue was resolved quickly- q7 is always returned clean and that's certainly appreciated!

Pete Cinquemani
Jordan Egan

As always Jordan provided an excellent service appointment. Personable, courteous, knowledgeable, and timely. It’s a pleasure bringing the car for service. Definitely an asset to Audi Tucson.

Barbara Mathas Beyer
Audi Service

Tony did a good job of keeping me informed of the job status for my car service as well as the recall item. He followed up as promised and was quite pleasant. Tiffany did a good job of rescheduling my recall service. Good service by all.

Frank Presson

My service advisor Jordan he is the best as far as customer service and communication also dealerships is aswome

Victor Tavour

Jordan is great!

tow reinbursiment

Jordon is the best service adviser you or anyone has great job!

Great Service

Worked with Jordan at Audi and he was great to work with. He kept me up to date as the day went along. Explained everything on the service when I picked up the car in detail. Service was timely.

Jordan Egan

Every time I service my Audi, Jordan Egan is my service representative, and every time he demonstrates that he is an outstanding representative for Chapman Audi.

Robert Smith
Audi TT Service Visit

Friendly greeting, fast service, great waiting room. To top it all they even gave me a free car wash!

William Brandt

Representative was very through in reviewing the maintenance on my vehicle.

Arteena Allen
Great service visit!

Quick check in and service: oil, filters changed, tires rotated, and new spark plugs in just over an hour!

Tadashi Yuguchi
Excellent Service

In recently took my 2021 Audi Q5 PHEV in for 10,000 mile service. My appointment was with Tony Medeiros. Tony always provides outstanding customer service. His followup and communications on updates is excellent. The dealership is a long ways from my residence but working with Tony and Chapman Tucson Audi makes the trip worthwhile. Couldn't as for better customer service.

Quaite Dodson
Excellent Service

Robert was awesome in facilitating installation of a new battery at the end of a working day immediately before the 2021 Xmas holiday!!! Kudos to Robert and the team at Audi of Tucson for making a bad situation much better!!!

Augusto Posadas
Excellent communication

Robert is a great service manager. He kept me informed and helped with solid recommendations. Greatly appreciated!

Sam Keim
Great Assistance

Dylan was my service advisor and moved quickly diagnose my problem and find a solution. Although the parts required were not in stock, he had them shipped overnight and was ready the next morning to take care of my issue. Dylan made sure my problem was quickly addressed and completed in less time than originally estimated. I really appreciate his friendly approach to welcoming me to the service area as this was my first visit. Thanks, Dylan for all that you did.

Jim Kimsey
Tire alignment

Jordan Egan is by far the best service person I’ve experienced. Professional polite and delivers on all his promises.

cynthia baron
My last visit

Dealership did excellent job fixing my Q5 , specifically my service advisor Jordan is awesome as far as communication and excellent customer service

Victor tavour
2017 Q7 defective motor mounts

Service advisor kept me informed, by phone and text about the repairs and was able to have the motor mounts replaced under my extended warranty. There were no hidden cost or surprises when I picked up my car. I will continue to have my Q7 serviced there. He was also a

Peter Cinquemani

Above and beyond service by Jordan!

Tom klem

Jordan did a great job, as usual

Alan Jensen
Great team

Working with extreme delays in the supply chain, the team in Tucson were great as usual. Kept me up to date with developments and when parts arrived the quality of work and attention to detail is what has built my confidence in Chapman Audi and that I can rely on the performance and safety of my car.

jan konstanty
Everything I dreamed and more!!!

Outstanding sales staff and service

Christopher Montoya
Car Buying Experience

We recently purchased our 3rd Audi from Chapman Audi. Yes, there are many other options available in Tucson but none can compare to the team at Chapman. Emilio Guevara and Ivan Cota are exceptional in the Sales Department, they understand customer service. The after -sales service with Jordan Egan has been a true compliment to the entire team at Chapman Audi.

Debbie Mendoza
Great Visit

I was near the dealership when I got a low tire pressure warning. I got into the dealer with no appointment and was in and out with a new tire in less than an hour. Very friendly personnel all around.

Al Scura


Kenneth L Hoover Sr
The service

As always, it was top notch.My problem was unexpected and Dylan worked very hard to meet all of my needs in a timely manner.

Terrence Carden
20K Service

Audi of Tucson conducted this service professionally, provided a loaner, and gave me back my Q5 clean! The video included with the inspection results was above and beyond, and represents the professionalism and care provided by Audi of Tucson.

Art Canales
Audi Oil Change Visit

Tony and the staff were very helpful courteous and professional during my visit.... made sure to let me know the status as work progressed...

james Lucas
Audi service

Audi service is the best! They are super-caring and very professional! I have owned an Audi since 2016 and besides the car being gorgeous and fantastic, the service department equals that! They have really taken good care of me and my car ??

Pamela Altese
Jordan Egan

Great service advisor who listens to concerns and requests, great personality.

Don Irvis
Scheduled Service

Jordan did a great job handling all aspects of my service appointment. Kept me informed on progress during the day and was professional.

Jim Lubinski

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