Audi Tucson Reviews

Service Representative Dylan Alsakkaf was very helpful in all aspects of the visit especially in making recommendations on required services and follow up. A pleasant visit.

For more than 5 years, Tucson Audi has taken good care of my Q5 and me. Cudos to exceptional service pro Jordan Egan.

Jordan, my service advisor is a real pro. Friendly, knowledgable, and great communicator. Service always done correctly

Jordan always does a great job gettin Q5 serviced

Work done according to estimate. Devin was professional and knowledgeable in handling my serivice

Jordan answered every question I had about the service program. Nothing beats good and prompt attention, with courtesy and attentiveness.

Dylan was great service personnel

Service Consultant Jordon Egan did a thorough and professional evaluation of our 2012 Audi

Jordan had all the details of the service to be performed and associated costs. He pre ordered two tires that we discussed on my prior service. User car ready upon my arrival. Tracking the status utilizing link enabled me to plan my day and estimate a completion time. Can’t say enough of the quality of service Jordan provides!

I always bring my car to Audi Tucson because of the quality of service and the professionalism of the staff. I work exclusively with Jordan and always feel that he listens to my concerns. I highly recommend their service department.

Dylan Alsakaff is my service advisor. He is knowledgeable and is very customer oriented. i think that this is the third or fourth time that i contacted Dylan about service on our Audi A-4. We primarily live in New Hampshire and commute to Tucson several times each year (with our dogs). Our current A-4 is the second one that we have has serviced at your store. Each time it seems that the service interval makes it convenient to obtain service. we are very satisfied with Dylan's help and the high quality of service that your mechanics perform. Thanks Chapman Audi, phil waystack

One of the reasons I drive an Audi, other than for a performance car is for the excellent service

out standing

Team is so good and reliable whatever the logistical complications can throw at them. Thank you

Dealt with Dillon at Tucson Audi. Great guy very professional. Audi took care of getting me my key fob as promised, actually took me in one hour before my scheduled appointment. Only complaint is they offered me a complimentary car wash which I accepted. All that was really done was they removed some bugs from the windshield. There were a couple of stains on the vehicle that I knew were there and were still there after the "car wash". The windows were actually left very smeared. I'm disappointed in that type of service that they offer. I figured there was going to be an issue after I accepted the car wash and they told me it would take an additional 20 minutes. You cannot effectively wash a vehicle in 20 minutes and it was proven. Things like that bother me.

Svc advisor professional and helpful, car was ready when promised.

Thank you for prompt personable service and a sparkling clean car delivery! Dylan was very helpful when I needed a loaner due to their need to keep my car overnight. Thank you! L Tannenbaum

I appreciate having car serviced as scheduled with no gimmicks to add unnecessary services. I really appreciate the courtesy car wash. They did a nice job with that too.

GREAT JB GOT JOB DONE EARLIER THAN EXPECTED

Great customer service by Robert Goodrich !! As always

Dylan provided excellent communication throughout my recent service period with Audi. Much better interaction than from others on prior visits. Based on this I will have work done at dealership in the future.

HAVE THE BEST SERVICE ADVISOR IN THE BUSINESS!

I just had my annual visit to Chapman Audi for my treasured 2014 Cabriolet. I wouldn't take my car anywhere else. My service advisor, Jordan Egan, is really terrific and the work done is always excellent. Chapman Audi service is really trustworthy and worth the dollars spent to maintain my car.

Dylan is a great service advisor. He listens to what the issues are and provides recommendations. Thank you Dylan for always helping find the right solutions for me Audi.

The experience of Audi service team sets a standard of technical expertise and client support unmatched by competitors. This is a competitive advantage of Chapman. Thank you

Tony and the rest of the team really go out of their way to take care of my car, and make sure it's always running top notch. Most of all, they just really take care of everything and nothing slips through the cracks!! The whole service department is truly exceptional!!!

Jordan is our service rep. He gets it. Friendly, knowledgeable, excellent communication skills. Can’r ask for anything more.

Dylan, my service advisor has been excellent to work with. Listens to my my concerns and asks the right questions. I have never had any issues getting my car serviced at Audi Tucson.

Great service by Tony...efficient...car done ahead of time...good use of loaner car for the day. Overall, very pleased.

Dylan did an exceptional job. He’s great to work with and very helpful in answering my questions. Excellent customer service contributing to a great experience.

Discovered a slight “oil leak” that was determined to be more severe. Prompt assessment of its potential by Jordan, scheduled a timely appointment. The mechanics determined that the leak involved components of the suspension system. The mechanics reconditions were thoroughly and competently discussed with me by Jordan and a repair plan decided upon. The repairs to my vehicle were done that day and since the time to repair the vehicle was longer than I expected, a loaner car was arranged so that I could attend my meetings. Excellent coordination between Jordan and the mechanic occurred to complete the major repairs before the end of the day. The repairs done and importance of them to my driving safety were thoroughly explained to me by Jordan when I picked up my car. Thanks to the entire Chapman team for this excellent service!

I had to visit the Service department twice in a short period of time. Both times the service was great and timely. Thanks

I scheduled my Q8 for the replacement of fuel pump and oil change not quite at my 40,000 miles so Dylan suggested this strategy. Very very happy as I needed filters as well once checked. I appreciate the transparency of service (video and communication). I picked up my car two days later as the timing did not work and Audi was accommodating as well as giving it a fresh wash (thanks Dylan). When picked up couple issues and Jordan ran out to assist- Amazing Awesome Team work by the front end as well as the back end. Totally Appreciate your service- Peace and Blessings! Natalie

Jordan has made the first 60,000 miles of e-tron ownership an unparalleled pleasure. Jordan listens to all of my feedback, provides detailed diagnostics and most important solutions! Jordan and his Team take care of my family!

Dylan did a great job in contacting me when the parts were in. The wait time for the repair was very reasonable. Thank you Dylan

Jordan Egan is a credit to your business. He is always willing to go the extra mile to make surer the customer's needs are met. Phil Shanley

Everything was done in a timely manner

Always top notch. Finished job in timely manner!

Just had my beloved 2011 A4 Avant in for diagnosis and service and was, yet again, most impressed with the experience. The model used to check the vehicle in, track it, and review diagnostics with my service advisor is quite impressive. I also like the video I was sent showing the technician going thru my car and pointing out areas he recommends that I address. Pretty slick! Keep up the good work, Audi Tucson; next I will be bringing in my 2010 Audi TT. Randy

The driver side window tint is not done correctly as I am able to find a streak of light passing through from cars and street lights at night which is highly disturbing to the eyes and distracting as well. If they communicated clearly that they need more time to fix it, it would have been helpful. No follow up call was made after this which makes me feel more frustrated.

I’m always very satisfied with Audi Tucson! Even I’m living in California I’ll always drive to Tucson and get my Service done there !

My Q7 needed the fuel pump recall service recently. Jordan made sure the replacement assembly was on hand, and the service was done as scheduled. It required a lot of disassembly to get to the fuel tank, and everything was put back the way it was. Great work by all involved.

Robert is a great service rep. Now stop sending me these stupid reviews.

Our service advisor, Dylan, was very courteous and kept us informed about the recommended services for our car. We had a loaner car and that process also went seamlessly. Thank you!

Jordan and the team there are excellent. They take the time to explain what's going on and do a great job.

Dylan contnues to provide top-notch service. He is well informed, timely, trustworthy, and can convey bad news (e.g. oil leak)as if he is making a condolence call. The videos, narrated by the mechanics, are helpful in understanding the scope of the necessary repairs.

As usual Jordan was very polite, he always informs me of what is going on with my car and the service they are providing. Very satisfied

Jordan E. extremely helpful, knowledgeable & pleasant! Overall very impressed with Chapman Audi!

Took care of us as usual.

Excellent service from Jordan as usual. He walked me through the service options that enabled me to determine the best options for my service. Jordan advised me of the repair time for the car and kept me informed of it progress. Couldn’t ask for a better service advisor! From a personal perspective Jordan is easy to talk with and clearly wants the best for his customers. Tom klem

My Q7 had some issues and as always Jordan Egan, my service advisor, and Mike Williams, the service technician, resolved them. I also appreciated the loaner since parts needed to be ordered. My thanks and appreciation to Jordan and Mike as well as Tucson Audi for dedication to providing great service.

I am so impressed with the service dept at Chapman as well as my personal Service Rep Jordan Egan. I would give 10 Stars if I could!

Excellent service by knowledgeable staff

Stephan and Rob really put in some effort to help me find the car I wanted. Rob finished the sale and was terrific.

Great service. Representative was very helpful and knew what was needed

Dylan is an excellent service representative for your organization in all areas. Service is superior in all areas.

Great experience. Took care of my issue in a timely manner. Advisor professional and courteous. Environment clean and relaxing.

Brought car in for a recall, in and out in about 1hour &15min, great service

I questioned the validity of the recommended rotate and balance the tires" when I had just purchased the tires shortly before my service. Maybe the new tires had 500 miles on them and they needed rotating? Sure

My service advisor Robert kept me up to date on the time-line on the service with my S5.

Excellent

I’ve been having service on my Audi S6 at this dealership for the past 5-6 years. I’ve been extremely fortunate to work with Jordan in service. He’s professional, knowledgeable, accommodating, always greets me with a smile and great attitude, and thoroughly explains all of the service procedures that are being completed on my car. He’s a wonderful service representative of Chapman Audi.

The mal-functioning blind spot light as well as the rear view mirror for parking were not fixed as the service manager required me first to pay for a diagnosis with no knowledge of an estimated total cost for the repairs! So, what client in his right mind can proceed with it on that basis?

Always great working with Robert Goodrich as he provides quality customer service. Answers questions and ensures I always have a quality experience. I also like the inspection videos. Thanks.

One of the reasons we have two Audis is the excellent service we get. Jordan is a pleasure to work with. He is professional, knowledgeable, and very pleasant. He always explains what is needed and what was done.

Jordan is always on top of what is needed for our two Audis. He keeps us informed of what is going to be needed in the near future such that we can fit the service into our schedule.

Robert in service did a great job.

Service rep Jordan Egan does a great job!

I have enjoyed many cars. I find The service extraordinary and my service advisor a very considerate person. My 2nd car with them and probably the only one for me in the future not to mention it smokes Dodge!

Jordan and rest of staff provided outstanding service from drop off to pick up. Everything went very smoothly with service and loaner vehicle. Cost was right on the estimate. Couldn't ask for more.

All went so well with my appointment. Car was ready when I was told it would be and ready all clean when I came to pick it up. Also the mirrors AND ALL WERE IN THE SAME POSITATION AS WHEN I BROUGHT IT IN TO SERVICE.

The Service Advisors have been excellent with communicating to me the issue with the car and the recommended fix or replacement. I have not been disappointed. A loaner car is always offered if required, one being a new Q5. Work if completed in a timely manner per the Service Advisor. I will continue to use Audi of Tucson.

Over many years this team has always been professional, knowledgeable, competent, reliable and helpful. They set the standard for their profession.

Jordan always provides excellent customer service. Chapman managers, please make this young man part of your management team. Thanks again Jordan for what you do!

Great service

Excellent communication with service advisor for current and future scheduled service.

Jordan really took care of me and car. Very pleasant environment.

Cesar was extremely helpful during our visit to Audi Tucson. He patiently explained the differences among the models, answered our many questions, and made our experience buying a new vehicle as pleasant as possible. Good salespeople are hard to find and Cesar was very professional in working with us.

I had the best buying experience ever, Matthew did a fantastic job finding the vehicle I always wanted. If you want a unmatched buying experience this is the place.

Robert Goodrich explained the process and estimated time it would take to complete. Provided a complimentary vehichle even though it was not requested.

Courteous

Bought out the lease on the Q5 on 1 October 2022. Received a call from Audi Tucson in that the original purchasing contract had a discrepancy with the residual amount on the contract. Contract stated a residual amount of $26,743. Dealership quoted a total amount of over 28K in which I questioned as it did not add up correctly with the 2 remaining payments on the lease. Dealership came back with $25,002 and I immediately asked if that amount included the remaining 2 payments, and twice, I was assured that it did. Left the dealership with the purchasing contract. yesterday (4 October 2022) I received notification from Audi of Tucson that Audi Leasing questioned the discrepancy and now I am stuck with an extra $2,500 being added to the amended (or revised) contract to make up for the dealership's discrepancy. I have bought many new vehicles from different dealerships but NEVER had a discrepancy of this sort. I did state that the dealership should recompense me for their error.

Jaime Figueroa was very nice and kind employee

While I have come to expect excellent customer service in my time as an Audi owner and driver, for some reason my experiences at Chapman have always left me wanting. I finally had a change of fates on this last visit to Chapman. Dylan is an excellent representative of the brand. I had nothing to concern myself with as he took it upon himself to inform, arrange, manage, and even took extra steps to take care of my 2013 Allroad during a service visit. I look forward to working with him again

I’ve been getting service on my Audis from Chapman for over 12 years and I’ve never been disappointed.

Robert was very helpful and accommodating in the service department.

Recently took my Audi in for some maintenance. Jordan went above and in beyond in helping me out and getting my car back in a timely manner. Jordan ALWAYS goes above and beyond in providing exceptional service.

I have bought two cars from Audi of Tucson this year and have had an excellent experience both times with both patience and willingness to work with me. I highly recommend Audi of Tucson for any potential buyers.

Went in for 60K service and Robert and his team took great care of me, 3rd time I’ve been there since buying the car and haven’t had an issue once!

Jordan has taken care of me time and time again. He makes sure things get done within a timely matter and addresses anything that may need extended attention. Will keep going back to get my vehicle serviced at Audi along side Jordan.

I had my 85K service on Saturday and it was a great experience. Received timely and prompt customer service from Audi Rep Jordan. My appointment was not until 8am, I arrived around 730 and I didn’t have to wait long at all. Coffee was wonderful as always. Customer waiting area always clean. I would highly recommend this Service department.

Thanks for getting my car in and getting it all done in a day!

I am pleased with the service I have received at chapman Audi thanks to Jordan. He's gone the extra mile to get all issues resolved and get me back on the road asap.

Very organized and efficient our experience was Perfect

Fantastic

Overall service and relationship withservice consultant was excellent.

Jordan gives you a great service

I again worked with Jordan in Service and I am again most satisfied with his knowledge, attentiveness and courteous manner given me. It is a pleasure to work with individuals such as Jordan. Keep it up!!

Quality work, Q7 return clean

Our service advisor (Tony Medeiros) is very helpful and he and the entire staff are friendly. Great service and facility.