Audi Tuscon Reviews
Quick and efficient service
We brought my wife's car to Tucson Audi due to an engine light on. Several days later they had a diagnosis of a faulty fuel injector. The total time for the diagnosis was long, but they provided us with a loaner car. That was great. When we got the car back, the smell of gasoline in the passenger compartment was extensive. The Serice Rep told me ahead of time. I drove back to Marana, with the windows open and the sunroof open and still got a headache from the fumes. Now two days later after leaving the car outside with all the windows open, etc for a whole day the odor is almost gone (now we smell the air freshener that I had to spray inside. Maybe there is no way to prevent this - I don't know... But overall, the service rep was very helpful. The car runs great, and we will continue to use Tucson Audi for service on our Q3 and Q5.
Purchasing a car can be an unpleasant experience. This was not the case at Audi Tucson. Ivan Cota is polite, extremely knowledgeable and patient. He was very adept at showing vehicle options on the desktop and locating those that met our requirements . When considering optional warranty plans, he was understanding of our needs and did not pressure us into anything excessive. His organizational skills made understanding and signing all the documents efficient. He is a warm and positive person. The dealership is quiet and clean; all the staff we met were welcoming and seemed competent in their roles. We are extremely impressed in all aspects with Audi.
Attentive service as usual.
Dylan, my service advisor, is terrific and easy to work with. He always thoroughly reviews and explains the service provided. Additionally, I am always pleased with the maintenance service provided by Chapman Audi.
I have been working with Service Rep Dylan for 2 years and he is knowledgeable, attentive, understanding and accommodating. Chapman is lucky to have him as an employee and representative of excellent service.
I always get great service at Chapman, Robert my service advisor does a terrific job. Thanks!
I have received excellent service and attention from him.
Nobody but Jordan Egan handles my car...that is satisfaction and trust!
I’m a snowbird that travels every year to Tucson and wait to complete service here because of the great service. My service advisor is Dylan Alsakkaf and he’s great to work with
My service guy is Dylan Alaskkaf. After 6 months of waiting for a rear light replacement Dylan stayed in touch with me and called when the part was in. All I can say is I’m very pleased with the exceptional quality of customer service from Dylan. I know I and my car is being well cared for. Thank you Dylan!
The service is great at Chapman's Audi. Having an Audi for the first time has been a wonderful experience. I love driving the car. It will not be my last Audi! Geordan is a 5 star employee and takes care of everything for me.
Thank you once again for your continued great service.
Toby. Goodrich continues to be best I’ve ever worked with at Audi.
Jordan always is attentive and personable as well as the excellent service I receive from Audi.
Fantastic service and great customer care I’ve been with your dealership for more than 7 years
I was visiting from out of town and my Malfunction Indicator Light came on...Dylan Alsakkaf got my Q5 assessed and fixed so I could get back on the road the same day. Thanks a million!
Dylan is the ultimate professional. He always greats with a smile and is very professional. When I leave my vehicle I known if there is anything extra the technician’s find Dylan will notify me immediately.
Service is great. Cost to identify but not identified.
Dylan, the service advisor, and Jeremy, the certified technician who did the repairs to my car did a wonderful job for me. I especially liked the video provided by Jeremy describing the damage and needed repairs. Their quick diagnosis and repairs is greatly appreciated!
Jordan was so easy to work with. He made sure I knew everything that needed attention. I really like the inspection video. My car was supper clean when I picked it up.
The group at Audi Chapman has alway treated me to good service. they always inform me on thing that need to be taken care of.
dylan is great!
The customer service I received this week was above and beyond. My car was returned in excellent condition. Billy is phenomenal. His professionalism is only exceeded by his kindness. Audi is my first choice bar none! Thx
This was my first experience with this service department since I live in Green Valley. My car is a 2002 TT ALMS Edition that I truly care about. Being 20 years old there are always things that need attention. In this case it was the ignition switch that broke. Several options with Lock Smiths were pursued to no avail. Your service department, and Dylan in particular, was outstanding and took care of the problem (albeit a bit expensive). I am very please with the work done and in less time than originally anticipated.
Jordan Eglan is by far one of the most efficient, professional and polite person I’ve ever had as an Advisor. He returns calls quickly and always goes above and beyond! Thanks for a good job and always making me feel welcome. Please put this note in his employee file so his Supervisor can see it come evaluation time.
Sales experience was handled efficiently. Audi A3 ownership has been a delight. Service needs have been handled with professionalism. The facility is clean, well designed and customer accommodating.
replaced two tires, battery and air filter. Car looked great upon pick up. Personable, great at communicastion.
I had to make a follow-up appointment on a Saturday to get the second half of my regular service taken care of and no matter what day of the week, I can always count on the service team to be top notch professionals and take care of me in every way!!
We had a great experience at this dealership. We asked to see a car, and took it for test ride. No sales pressure at all. We came back that afternoon and bought the car. Done.
Dylan Alsakkaf provided professional, attentive and caring service and follow-up during this visit. Car was ready when promised and all requests handled. Car remains in like-new condition.
Very prompt service considering last minute appointment.
Jordan was very kind in handling my car service from beginning to end. He was very polite in answering all my questions. They took enough time to thoroughly inspect the issue report and tried to address it. Overall excellent customer service.
Jordan was very kind in handling my car service from beginning to end. He was very polite in answering all my questions. They took enough time to thoroughly inspect the issue report and tried to address it. Overall excellent customer service.
As always, Jordan provided professional and attentive service.
I’ve worked with Jordan Egan for many years in their service department and have always had a very positive experience even when some of my repairs have been costly. He’s professional, knowledgeable and communicates with an understanding of his craft.
Once again, Jordan reestablished himself has the best service manager I have ever encountered!
As a woman I knew going in to negotiate the purchase of my next vehicle was going to be dreadful due to past unpleasant salesman treatment. I held off going to a dealership for 3 months. I worked up my courage and practiced my negotiation skills, to my surprise it was all for nothing. Ivan Cota made me feel comfortable and I felt like I was negotiating with a friend! So cheesy huh! I didn't feel like I was being taken advantage off and honestly I walked out with a pretty good deal! My husband and brothers were so proud of me!. Thank you Audi and Ivan.
Jordan was professional, efficient and friendly during the car service. He explained all problems thoroughly and responded directly to my questions and concerns. When I had a last minute request for a small paint repair, he got the job done.
Cars are now computers, and my Q7 has a software issue. It was determined that the electronics control unit had to be replaced. My point man at Audi is Jordan Egan, an excellent service advisor. After consulting with Audi Technical, the new unit was delivered, but not the correct one. Software wouldn’t load and we were back to square zero. More consultations with Audi and another unit was sent. And…….the software wouldn’t load. In Ultimately the issue was resolved and all is good. This went on for nearly 2 weeks, but Jordan kept me appraised every step of the way. Stuff happens and I always feel in good hands with Jordan and the service team at Audi.
Jordan Eagan was very professional and polite and extremely helpful. I will always ask for him when I bring my Audi in for service.
I had a very good experience with Service Advisor Dylan and the Chapman team. Care was serviced quickly, loaner car was clean and smoke/fragrance free, and car was clean when I got it back!
No one likes car repairs, but the people at Audi Tucson make the experience painless. Jordan greets me as I drive up with a smile. I'm in and out in minutes with my loaner. I'm kept up by text exactly what's happening with my car during the entire process. And when I pick up my repaired car it's been cleaned inside and out. On the occasions when I wait for my car there is a pleasant waiting area with free snacks and beverages. They really care about their customers here!
The service team headed by Dylan Alsakkaf did an outstanding job helping us fix a spur of the moment issue (license plate holder) with our Audi Q7. We very much appreciate the tailored personal service. Thanks to all.
Jordan is always a pleasure to work with! He makes scheduled and unscheduled visits seamless and meaningful. Seamless because he is an expert in the service process. Meaningful because of the time he dedicates to hear and address our concerns.
We are extremely fortunate that we "inherited" Jordan Egan when our Q5 was brand new. Throughout the years he has been absolutely fantastic both with his technical knowledge and his ability to make sure we get the best care and attention when the car needs servicing. We will continue to be in great shape as long as we can keep him attached to our car.
I am really enjoying my new Audi 6. There is a lot on this car and it will take me a while to learn everything. The people at Audi are the best!
Had a great experience with management and sales staff. Very sincere
Salesman was just great. I am not sure I have ever had a better buying experience.
I had an unexpected emergency while returning home. I called Jordan, service manager at Tucson Audi and discussed the indicators of several problems with my S5. Jordan directed me to try various test to determine if my car could be driven to the dealership or towed there for service. Since it was approaching 100 degrees and my AC was out, Jordan told me of various tow companies that could respond quickly. An assessment of the causes of my car problems could not be done due To the late time of day, Jordan indicated that he would assess the problem the next morning. The next day Jordan provide me with a details analysis of the problems and indicate the associated cost of the repairs and when I could expect the car to be prepared. I firmly believe that I would not have had my car repaired in less than 24 hours at anywhere other than Tucson Audi! Thank Jordan and all of the competent mechanics for the prompt and efficient servicing of my car.
Got great customer service from sales person Ivan Cota. He was great on explaining our options and on any questions we had. He went above and beyond. If anyone ever needs a recommendation he is the person to go to. Thank you.
My wife was entertaining the idea of purchasing a new SUV. However, she had mixed feelings about a new purchase due to past negative experiences in the sales process. We had received many invitations / incentives from Chapman Audi to view their new inventory and finally decided to look into Chapman’s offers. Upon arrival, we were pleasantly greeted by Vicente Valdez, a Audi Brand Specialist. Vicente determined our needs and immediately began showing us SUVs that stirred my wife's interest. We completed a demonstration ride before narrowing down choices: either a Q5 or a Q8. Fortunately, there were representative models of each SUV on site. With Vincente's assistance, my wife was satisfied that she was making the right choice and it was time to move forward with a purchase - the painful process my wife never enjoyed experiencing. Vincente personally handled the "paperwork" purchase process without need for back and forth haggling and approvals from management. We completed the entire sales / purchase process without regret and look forward to years of enjoyment driving our new Q8.
It is always a pleasure to work with Jordan and his team to care for our Audis. He always keeps our safety and the expected performance of our Audis at the center of his attention. We look forward to continuing to work with Jordan and the Chapman team.
Service is always great ?? always on time, facility is spotless, couldn't be any cleaner, employees are always dressed appropriately
I worked with Jaime and Norbert . Both gentlemen were excellent . Very friendly , kind, and wanted to make the buying experience as easy as possible .
I have worked the past few years with Jordan Egan in the Service Area. He’s thorough, professional and always provides excellent customer service. I trust his judgment and value his opinion.
good job
Dylan was beyond accommodating. He went above and beyond to provide me information and help my situation by finding a loaner vehicle. My experience was excellent.
Perfect place
Robert informed we that there is a 6 month back order on this. I was given a loaner car at short notice and did not have to hang around.
Tiffany was the greatest of help to me. I recommend a raise and promotion. Hee service was above and beyond
Audi has provided great service on my 2011 A4 for the last 7 years. The entire staff is very professional. They have kept my car in excellent condition.
Robert and the team got our car in for service with a day's notice to ensure that we could go on our road trip. We always have a great experience at Chapman. We are repeat Audi buyers and wouldn’t go anywhere else.
Smooth as silk, my appointment was effortless. Robert had everything ready for me upon arrival and later informed me than the issue was covered under an Audi extended warranty for the repair needed. Had the car back the same day.
I purchased a new Q7 from Tucson Audi today. This is the second Audi I have purchased from this dealer. Superb customer service with no pressure. They met my requirements for the purchase without hesitation. I dealt exclusively with Ivan Cota concerning my purchase. Ivan was great and he responsive to my needs. I would also like to thank Jordan in the service department. I originally came into the dealership to have service on my SQ5. Anytime I required service for any of my Audi’s, Jordan has also been fantastic. He listens well to my concerns and makes superb recommendations. Jordan is extremely professional and is a great representative of Tucson Audi. Thank you Tucson Audi for exemption customer service.
Salesman (Jaime Figueroa) was very helpful, courteous made us feel comfortable, very knowledgeable about the car. I really want to thank him for helping us, good attitude, I will recommend him to all my friends.
I have always received great service at Audi. They are very accommodating and make sure I am happy with my experience.
Jordan has always been an outstanding service representative. He is pleasant, professional, and very knowledgeable. He has always been willing to go the extra distance to get us great service.
I am always able to get an appointment when I want. A loaner car is usually waiting if it's more than an hour. Everything is explained before it's fine and charged. Done right the first time. My service affidavit Dylan is a great guy
Excellent service by Cecar Gonzales
Great facility. Perfect car for my needs. Delightful sales representative. But, I hate those costly surprises at the end of the transaction! Why do car dealers feel that it is in their BEST interest to impose hidden charges? Obviously the financial benefit to the dealer exceeds full customer satisfaction. In this transaction I was dinged for $1183.95 for unwanted charges. I expressed my dissatisfaction to the sales rep. His reply was "Chapman adds these charges to all sales". Compared to 3 recent experiences buying/selling with Carvana ~ Chapman gets a black eye in this regard.
After a long waiting for my car to be fixed I finally got it and love it! Jordan my advisor went over with me about the repair, warranty, and driving experience. He's very professional and kind!
My service advisor met me as I was exiting my car, went over everything, suggested a brake fluid change as he had ALREADY gone thru my cars history. Car was ready when he said and they even washed it. Always pleased with the Audi service. Thanks Robert.
Jordon did a complete review with all follow up, informative, and pleasant contact
Service was prompt and advisor Dylan was courteous and professional. Great experience
All went well and everyone was very friendly and helpful
Jordan has and continues to be a bright spot in my Audi ownership experience. He has made scheduled and unscheduled maintenance efficient and effective. I look forward to working with Jordan in caring for our current and future Audis!
Service Representative Dylan Alsakkaf was very helpful in all aspects of the visit especially in making recommendations on required services and follow up. A pleasant visit.
For more than 5 years, Tucson Audi has taken good care of my Q5 and me. Cudos to exceptional service pro Jordan Egan.
Jordan, my service advisor is a real pro. Friendly, knowledgable, and great communicator. Service always done correctly
Jordan always does a great job gettin Q5 serviced
Work done according to estimate. Devin was professional and knowledgeable in handling my serivice
Jordan answered every question I had about the service program. Nothing beats good and prompt attention, with courtesy and attentiveness.
Dylan was great service personnel
Service Consultant Jordon Egan did a thorough and professional evaluation of our 2012 Audi
Jordan had all the details of the service to be performed and associated costs. He pre ordered two tires that we discussed on my prior service. User car ready upon my arrival. Tracking the status utilizing link enabled me to plan my day and estimate a completion time. Can’t say enough of the quality of service Jordan provides!
I always bring my car to Audi Tucson because of the quality of service and the professionalism of the staff. I work exclusively with Jordan and always feel that he listens to my concerns. I highly recommend their service department.
Dylan Alsakaff is my service advisor. He is knowledgeable and is very customer oriented. i think that this is the third or fourth time that i contacted Dylan about service on our Audi A-4. We primarily live in New Hampshire and commute to Tucson several times each year (with our dogs). Our current A-4 is the second one that we have has serviced at your store. Each time it seems that the service interval makes it convenient to obtain service. we are very satisfied with Dylan's help and the high quality of service that your mechanics perform. Thanks Chapman Audi, phil waystack
One of the reasons I drive an Audi, other than for a performance car is for the excellent service
out standing
Team is so good and reliable whatever the logistical complications can throw at them. Thank you
Dealt with Dillon at Tucson Audi. Great guy very professional. Audi took care of getting me my key fob as promised, actually took me in one hour before my scheduled appointment. Only complaint is they offered me a complimentary car wash which I accepted. All that was really done was they removed some bugs from the windshield. There were a couple of stains on the vehicle that I knew were there and were still there after the "car wash". The windows were actually left very smeared. I'm disappointed in that type of service that they offer. I figured there was going to be an issue after I accepted the car wash and they told me it would take an additional 20 minutes. You cannot effectively wash a vehicle in 20 minutes and it was proven. Things like that bother me.
Svc advisor professional and helpful, car was ready when promised.
Thank you for prompt personable service and a sparkling clean car delivery! Dylan was very helpful when I needed a loaner due to their need to keep my car overnight. Thank you! L Tannenbaum
I appreciate having car serviced as scheduled with no gimmicks to add unnecessary services. I really appreciate the courtesy car wash. They did a nice job with that too.
GREAT JB GOT JOB DONE EARLIER THAN EXPECTED
Great customer service by Robert Goodrich !! As always
Dylan provided excellent communication throughout my recent service period with Audi. Much better interaction than from others on prior visits. Based on this I will have work done at dealership in the future.
HAVE THE BEST SERVICE ADVISOR IN THE BUSINESS!
I just had my annual visit to Chapman Audi for my treasured 2014 Cabriolet. I wouldn't take my car anywhere else. My service advisor, Jordan Egan, is really terrific and the work done is always excellent. Chapman Audi service is really trustworthy and worth the dollars spent to maintain my car.